Requested by in the RITM & Catalog task is not populating using Flow Designer

[Merza Lyn]

When submit a request, the Requested by in the RITM and Catalog task is not populating.
Requested by should be same as Opened by

I tried to add if condition in the flow

Requested by is empty

Update Record

[Ankur Bawiskar]

@Merza Lyn 

Is the IF condition getting satisfied?

Requested by is not OOB field, is that a custom one you built on RITM table?

Is it referring to sys_user? If yes then it should work

You are setting it with Opened by with which value?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Merza Lyn]

Hi @Ankur Bawiskar 
Requested by (u_requested_by) is referring to the sys_user table.

This the settings in flow.

[SupriyaWaghmode]

@Merza Lyn can you share the flow activity [Update requested item record] executions details for the above mentioned RITM.

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Thanks & Regards ,

Supriya Waghmode |ServiceNow Consultant

www.linkedin.com/in/supriya-waghmode

[Ankur Bawiskar · Accepted solution]

@Merza Lyn 

I don't know why you created a new custom field on RITM but update it with this

Trigger -> Service Catalog -> Requested Item Record -> Requested For

If my response helped please mark it correct and close the thread so that it benefits future readers.