Reset AD service account used on Service Now

pdhanapal
Kilo Contributor

‎08-25-2025 09:23 AM

I am planning to reset the AD service account password used for our ServiceNow Instance. I'd like to know where all should I update the new password once I update it in on-prem AD.

 

Any guidance and help would be greatly appreciated!

 

Thanks in advance!

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pavani_paluri
Giga Guru

‎08-25-2025 11:50 AM

Hi @pdhanapal ,

 

You can check and update below list of places:

 

  • Update Bind DN password in System LDAP > LDAP Servers.
  • Update password in Connections & Credentials > Credentials.
  • Update Windows service logon password if MID Server runs under that AD account.
  • Update password in LDAP Authentication / SSO provider config (if used).
  • Verify IntegrationHub / Orchestration actions use the updated credential.
  • Check for any hardcoded credentials in scripts/properties/flows.
  • Test LDAP connection, logins, imports, and AD activities.
Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Pavani P
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