RITM getting auto close after approval without creating CTASK

[karishmaafr]

RITM getting auto close after approval without creating CTASK

[yashkamde]

Hello @karishmaafr ,

Check the Flow activity after approval and review any Business Rules or Flow Designer actions that update the RITM state.

Ensure the Catalog Task creation occurs before the RITM closure condition is evaluated.

If my response helped mark as helpful and accept the solution.

[Hemanth M]

Hi @karishmaafr ,

Have you checked the workflow/flow logic attached to this catalog item and its logic?

If not, please do to begin with

Hope it helps!