Hello @NixonA
To check if Software Asset Management (SAM) and Hardware Asset Management (Ham) are enabled in your ServiceNow instance, follow these steps:
1. Check for Installed Plugins:
- SAM:
- Go to the Filter Navigator and type "Plugins."
- Click on Plugins under System Definition.
- In the Plugins list, search for "Software Asset Management Professional" or "SAM - Foundation."
- If the plugin is installed and active, SAM is enabled.
- Ham:
- Similarly, in the Plugins list, search for "Hardware Asset Management."
- If the plugin is installed and active, HAM is enabled.
2. Check for Application Menus:
- SAM:
- Go to the Filter Navigator and type "Software Asset Management."
- If the "Software Asset Management" menu appears, SAM is likely enabled.
- Ham:
- Go to the Filter Navigator and type "Hardware Asset Management."
- If the "Hardware Asset Management" menu appears, HAM is likely enabled.
3. Check System Properties:
- For a more detailed check, you can also look into system properties related to SAM and HAM by navigating to System Properties and searching for properties prefixed with sam. and ham..
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Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI
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