SAM and Ham

Go to solution
NixonA
Tera Contributor

‎08-23-2024 10:13 AM

How can i check to see if SAM and Ham is enabled in my instance?

0 Helpfuls
  • 7,262 Views
1 ACCEPTED SOLUTION

Go to solution
Ravi Gaurav
Giga Sage

‎08-24-2024 07:45 AM

Hello @NixonA 

 

To check if Software Asset Management (SAM) and Hardware Asset Management (Ham) are enabled in your ServiceNow instance, follow these steps:

1. Check for Installed Plugins:

  • SAM:
    1. Go to the Filter Navigator and type "Plugins."
    2. Click on Plugins under System Definition.
    3. In the Plugins list, search for "Software Asset Management Professional" or "SAM - Foundation."
    4. If the plugin is installed and active, SAM is enabled.
  • Ham:
    1. Similarly, in the Plugins list, search for "Hardware Asset Management."
    2. If the plugin is installed and active, HAM is enabled.

2. Check for Application Menus:

  • SAM:
    1. Go to the Filter Navigator and type "Software Asset Management."
    2. If the "Software Asset Management" menu appears, SAM is likely enabled.
  • Ham:
    1. Go to the Filter Navigator and type "Hardware Asset Management."
    2. If the "Hardware Asset Management" menu appears, HAM is likely enabled.

3. Check System Properties:

  • For a more detailed check, you can also look into system properties related to SAM and HAM by navigating to System Properties and searching for properties prefixed with sam. and ham..

View solution in original post

5 REPLIES 5

Go to solution
NixonA
Tera Contributor

‎08-26-2024 04:20 AM

Awesome Thanks...I can see that both are not enabled. I will check to see if my subscription\License covers both.

0 Helpfuls