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Resolved! Transitioning from QA to Business Analyst

I live in London, England and I've been a Manual QA for 7 years and want change my career path to ServiceNow Business Process Analyst. Has anyone done this before?What was your journey like? What career path did you take with ServiceNow and how much ...

username1234 by Tera Contributor
  • 1617 Views
  • 5 replies
  • 2 helpfuls

Resolved! Flow Designer - If Condition (Group)

This is my first post, so hopefully this is the right area! I have created a group under "System Security" -> "Users & Groups" -> "Groups", and I have added a user into the group.  I am working on a flow within Flow Designer.  I'm trying to add an "I...

Lloyd700 by Tera Contributor
  • 2011 Views
  • 8 replies
  • 2 helpfuls

chats being imported using the auto-import feature

Do chats that are imported using the auto import feature not display in the activity stream/log? I notice that some records allow me to import as additional comments and work notes while others show the message  "This chat is currently being imported...

SNOWPie by Tera Expert
  • 693 Views
  • 1 replies
  • 0 helpfuls

Ai Search Auto Suggestion

Hi, I have configured AI search on my instances where in autocomplete suggestion, suggested results are not showing in my prod instance however its working fine in lower instance.Auto complete is showing result from popular searches but not with any ...

Kumar116 by Tera Contributor
  • 438 Views
  • 1 replies
  • 0 helpfuls

Self-hosted environment and SELinux policies.

We operate in a secure environment where SELinux cannot be disabled or set to permissive. We are looking for a documented process or existing policies specifically geared towards ServiceNow. Are there any resources available for common SELinux polici...

hpm by Tera Contributor
  • 424 Views
  • 1 replies
  • 0 helpfuls

ServiceNow Outage - What happens to our email backlog?

Evening all, We are currently refreshing our Service Continuity Plan and a question arose around inbound email in the situation of a Production system outage. We rely on inbound email quite heavily and are wondering what happens to any backlog of inb...

Resolved! Wait For Everyone to Approve Condition Not Working Consistently

We have a new employee setup request workflow that is behaving oddly.  Both the HR representative and manager selected on the form should approve the RITM before any tasks generate.    The 'Wait For Everyone to Approve' condition is selected.    We h...

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Alan42 by Tera Guru
  • 496 Views
  • 1 replies
  • 1 helpfuls

Add 2 hours to Start date and End date

Hi all, From a change request, I am printing Start date and End date in scripts background.I want to add 2 hours to the Start date and End date. Using below code I can add it to either start date or End date.But how can I add it to both Start Date an...

Lucky1 by Tera Guru
  • 1228 Views
  • 5 replies
  • 0 helpfuls

Load Excel data into a table when email sent

Hello all, When an email is sent to service-now with an Excel attachment, I want to upload the excel data into a custom table.Can someone tell me the steps to do it and help in achieving it? Thank you. Regards,Lucky

Lucky1 by Tera Guru
  • 679 Views
  • 3 replies
  • 0 helpfuls

Resolved! Use REST in Workflow

Hi all, We are about to integrate Dell to Service-now.So, in service-now, if a catalog item is ordered, a request will be created right?So, we want to send that request details to third party application (Dell). And once, they have delivered Laptop, ...

Lucky1 by Tera Guru
  • 477 Views
  • 3 replies
  • 2 helpfuls

Resolved! FEATURE sys_properties

Hello,  Could you, please, tell me why the feature  "sys_properties" doesn't work? Thank you!

WITOU by Tera Contributor
  • 1439 Views
  • 7 replies
  • 5 helpfuls

Resolved! How to use interceptors

I would like to use an interceptor (sys_wizard) to change the record form screen after the user clicks the new button.The image to be implemented is the screen when you press the new button on the list screen of the Task [Task] table.I don't know how...

bonsai by Mega Sage
  • 2534 Views
  • 8 replies
  • 0 helpfuls