Travel
How much do you travel as a Sys Admin for Service Now? Could it be fully remote?
Forum Posts
Resolved! Learning about Associate System Administrator
Hello community,It is a good idea to start learning ServiceNow by starting with the Associate System Administrator course? Thank you for your answer
Specialized Admin Role in SecOps CC
Hi all,I'm relatively new to ServiceNOW. My current role is a Configuration Compliance Manager in Security Operations. I work in a large Financial Services company, and we are expanding our use of Service NOW enterprise wide. We are in the middle of ...
Dashboard Widgets- No Data to Display
Is there a way to change the "No Data to Display" message on dashboard widgets? For example, can I change the text to something else or can I insert a blank pie chart or other graphic? The message is displaying correctly - there is in fact no data t...
How to create a child case in HRSD
Does anyone know how to create a child case in HRSD? Previously one could just go to the more tab within the case > create child case but that option no longer exists. The only way I see that a child case can be created is if the parent field is adde...
Resolved! How to set a new default dashboard in Security Incident Response Workspace under SIR Workspace
When opening the Security Incident Response Workspace, and navigating to the "SIR Dashboards", the default dashboard is "Security Incident Manager Overview". In my PDI I have two other dashboards available, "CISO Reporting Overview and "Security Anal...
Email - OAUTH2 with IMAP and SMPT - Token issue
Hi,i have configured my system with Microsoft 365 Mailbox based on this Article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0816072I can authorize my Mailbox and the diagnostics is saying that the connection is successful...
System settings and Developer settings are not available for an admin user
I want to get the System Settings and then Developers tab to choose an application. But I am unable to find those settings and It would be great if someone can direct me to the correct article to enable the feature.
Resolved! Make a field Visible and make Mandatory based on another field after submit
Hello all, Using a business rule, a custom field is populated with configuration item class on change request once a change request is submitted.So, now my requirement is if the configuration item class is Windows Server, I have to show up another cu...
How do get Keyfactor certificates attached in work notes?
I am doing an integration between Keyfactor and ServiceNow. I am a ServiceNow administrator and have little knowledge about Keyfactor.Previously, we had this integration between BMC Helix and Keyfactor. So far, I have been able to make a CSR call and...
Resolved! Values from RITM is not populating properly into the Catalog Task
I am having custom table and all the values are strings there.i am populating 4 values from the custom table like this if i select the Source system , the values are populating based on the source system. (i want to say here , that same record is ...
Reporting duration time - excluding On Hold time
Dear Team, I would like to request a metrics report that shows the duration of time a task spends assigned to a given assignment group, excluding any time when the status is "On Hold" or "Pending." We can track the state changes in the field history,...
Resolved! Azure SSO connection not authenticating subset of users
I have a client who is - due to a merger / acquisition - migrating from their local Azure install to a cloud-based one run by their new owners. We have gone through the Azure SSO config to change Identity Providers, and everything appeared to be work...
Data Filtration - problems using a dynamic data condition
I am having some trouble setting up a dynamic data condition on a Data Filtration record.This Data Filtration record is looking at the sc_req_item table and filters based on the specific catalog item used to generate the record. There is also a data ...
Resolved! MS Teams uninstall
I am trying to setup an MS Teams integration into an instance however I get this error message saying: The Microsoft Teams tenant associated with "email address" is currently registered with instance https://<instancename>.service-now.com.If you want...
