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Resolved! Archiving Extended Tables: System Behaviour

Hi,  We have a custom table which is extended basically from Task table. Lets call it as a Table A. There are other 3 tables, which are extended from Table A. Lets call them as B,C and D. If we open table A list, we can see data from tables B,C and D...

madhuv by Tera Contributor
  • 1296 Views
  • 1 replies
  • 0 helpfuls

Custom Applications vs. OOB

I would like to ask how many SN admins are asked to customize a module to fit the companies needs instead of syncing the process to what is already Out of Box for ServiceNow?

thuskey76 by Tera Contributor
  • 1743 Views
  • 3 replies
  • 0 helpfuls

Resolved! Using the Upgrade Plan platform feature for Xanadu

Does anyone know if the Upgrade Plan feature will include plugin removal (uninstallation) as a part of the build (on the builder/dev instance) like it does for plugin installation/updates?I've processed all my skipped records and updated all my plugi...

jMarshal by Mega Sage
  • 1548 Views
  • 3 replies
  • 3 helpfuls

sys admin certification journey

hello everybody im new to the servicenow environement and i want to know on what and where i need to focus to pass the exam the better way .  best regards 

JordyS by Tera Contributor
  • 2420 Views
  • 14 replies
  • 1 helpfuls

Resolved! Dynamically populate BCC on Email Client Template

I'm looking for some easy to follow simple steps on how to dynamically populate BCC field on an Email Client Template. I have done this previously at the notification level without issues (calling an email script). Seems you cannot do the same with E...

Geoff_T by Mega Sage
  • 1764 Views
  • 2 replies
  • 0 helpfuls

Dashboard Widgets- No Data to Display

Is there a way to change the "No Data to Display" message on dashboard widgets?  For example, can I change the text to something else or can I insert a blank pie chart or other graphic? The message is displaying correctly - there is in fact no data t...

MichaelaJ by Kilo Contributor
  • 1298 Views
  • 1 replies
  • 0 helpfuls

How to create a child case in HRSD

Does anyone know how to create a child case in HRSD? Previously one could just go to the more tab within the case > create child case but that option no longer exists. The only way I see that a child case can be created is if the parent field is adde...

Community Alums by Community Alums  
  • 775 Views
  • 1 replies
  • 0 helpfuls

Resolved! Values from RITM is not populating properly into the Catalog Task

I  am having custom table and all the values are strings there.i am populating 4 values from the custom table like this  if i select the Source system , the values are populating  based on the source system. (i want to say here , that same record is ...

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suvi1 by Tera Contributor
  • 3435 Views
  • 13 replies
  • 0 helpfuls

Resolved! Azure SSO connection not authenticating subset of users

I have a client who is - due to a merger / acquisition - migrating from their local Azure install to a cloud-based one run by their new owners. We have gone through the Azure SSO config to change Identity Providers, and everything appeared to be work...

Data Filtration - problems using a dynamic data condition

I am having some trouble setting up a dynamic data condition on a Data Filtration record.This Data Filtration record is looking at the sc_req_item table and filters based on the specific catalog item used to generate the record. There is also a data ...

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jMarshal by Mega Sage
  • 1834 Views
  • 2 replies
  • 3 helpfuls

Resolved! MS Teams uninstall

I am trying to setup an MS Teams integration into an instance however I get this error message saying: The Microsoft Teams tenant associated with "email address" is currently registered with instance https://<instancename>.service-now.com.If you want...

AdorjanS by Tera Contributor
  • 3557 Views
  • 2 replies
  • 3 helpfuls