Service Graph Connector SCCM

Scott Braden
Tera Contributor

All, 

 

I was hoping to get some guidance on setting up SCCM Service Graph Connector. I've followed the documentation and performed the guided setup and I have the "Computer Identity" job running. 

 

My question though is how do I get the subsequent "After Parent" Imports to run. IE: SCCM Disk, SCCM Operating System, SCCM Software, SCCM Removed Software etc. 

 

In particular I am trying to get the SCCM Software and SCCM Removed Software working as we have a business need to be able to see this data within ServiceNow. 

 

I've spent a few hours reading documentation, and watching videos but it seems everything I can find primarily deals with the initial guided setup and not with these additional imports. 

 

Thanks in advance.

12 REPLIES 12

Mehta
Kilo Sage
Kilo Sage

Once you activate Computer Identity schedule , make sure to set repeat interval and staring on the parent record as below screenshot : 

Mehta_0-1686579373053.png

Once the parent is completed then all the other schedules including software and removed software will run one after another. 

This is by default that once the parent gets completed the child gets executed one after another if you have set runs after parent. If you are not getting any data then please check that schedule is active and do check sql queries in data source. 

 

Please Mark helpful or correct Answer , If it solves your query.

It seems that someone has made changes to oob data source , it should look like below screenshot. Please add those datasource in the field and update the schedule. 

 

Mehta_0-1686582364567.png

 

 

Please Mark helpful or correct Answer , If it solves your query.

@Scott Braden 

 

were you able to resole it ?

Yes and no. I made the changes suggested by you and @jaheerhattiwale which has fixed issues with all jobs except for "Removed Software" this job still won't run either as a child or even if I try to execute it manually. 

 

I am able to "Test Load" records and this piece seems to work. But the job itself just doesn't seem to do anything when I click on "Execute" or attempt to allow it to run as the Child Job.

 

ScottBraden_0-1686671261294.png