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[Data Table from Instance Definit]About controlling filters

Customized the Data Table from Instance Definition widget to add filters and keyword search. Filter settings are the same as the platform.  I'm looking for an implementation of â‘ â‘¡. â‘  I want to hide the button in the red circle in the image below  (2)...

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bonsai by Mega Sage
  • 281 Views
  • 1 replies
  • 0 helpfuls

Survey - Issue with Trigger Condition User Field

Our organization uses the CSM module and aims to send a survey after closing a case. I configured the "Opened By" field for the user, and the survey triggers once the case is closed.However, the requirement is for the case's contact person to receive...

matazl by Giga Contributor
  • 255 Views
  • 1 replies
  • 0 helpfuls

Resolved! Software Models

Hi Team, Do you have any suggestions on how best to clean Software Models (installed in Computers) in SAM Pro?

csalvo by Giga Contributor
  • 1912 Views
  • 5 replies
  • 4 helpfuls

Resolved! Securing inbound call center

Hi SNOW community, We are in the process of migrating to SNOW portal. In between this we came across a scenario to ascertain ways to secure our inbound call center. Meaning if an external caller directly calls to the IT helpdesk - what are the ways t...

Parinita0009 by Tera Contributor
  • 1274 Views
  • 8 replies
  • 1 helpfuls

Resolved! How to change default score in Survey

When user click the Click here to take the survey.The user will be redirected to the survey. Currently the selected default rate is 1.How to change it to 5? 

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Merza Lyn by Mega Guru
  • 602 Views
  • 6 replies
  • 2 helpfuls

Resolved! Insert a field from another table to another table

Is it possible to add a column field from another table to another table? I mean different table.Like this dictionary entry from Change Task [change_task table], I want to add it to Change Request [change_request].How can I add it to Change Request [...

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Vengeful by Mega Sage
  • 5264 Views
  • 7 replies
  • 5 helpfuls

Resolved! Primary Email Mismatch

Hello!  It has been discovered that there is an email address mismatch between sys_user email and cmn_notif_device email_address for some of our users.  If we manually update an email address within the sys_user table, the business rule 'Update Email...

LiamO by Tera Contributor
  • 589 Views
  • 6 replies
  • 0 helpfuls

Business rule query

We created a business rule to restrict Risk and Risk acceptance task to search if logged in user is not the same as the owner and assigned_to. sn_risk_risk - Owner(function executeRule(current, previous /*null when async*/) { // Allow admins and u...

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Merza Lyn by Mega Guru
  • 914 Views
  • 13 replies
  • 0 helpfuls