Hello Everyone, I noticed that when I test a flow in either of my sub-prod instances (DEV or TEST), the email that should be generated from the Send Email action does not show up in the email log, nor does it route to the test email address that I ha...
(XANADU Patch In flow designer, after modifying an existing working flow, it is saving but not activating, it gives the error:INVALID_CHARACTER_ERR: An invalid or illegal XML character is specifiedThere is no custom actions or scripts used, only OOB...
Dear Team, After login to learning portal. when i hit 'What is the ServiceNow Platform?' course. I am receiving below error and not able to access it : If anyone one also has faced this and knows the solution to fix. Please advise. Thanks for your s...
We saw an issue with some of our servers were changing from Retired or In Use to 'Non-Operatonal' even though we do not use this status in our Prod environment. At first we thought discovery was updating the status but it was happened on a different ...
Hello ServiceNow Community,I am pretty new here and I have just obtained my ServiceNow Certified System Administator (CSA) certification and I would love to know what to do to get the first CSA entry-level job as a fresher.where I can contribute, co...
Hey, I'm learning about ServiceNow and am wondering which the best courses are for the GRC area of ServiceNow. Thanks in advance!
I hope this message finds you well.I am writing to inform you about an issue I encountered during my recent examination. Due to an unexpected technical glitch, I inadvertently clicked the submit button before I had completed the test. This was not in...
Hello ServiceNow Community,I recently earned my Certified System Administrator (CSA) certification (April 7, 2025)!I'm passionate and love building a career in the ServiceNow ecosystem and I'm right now seeking entry-level opportunities or internship...
I created a flow for my new catalog item which requires 2 level of group approval.I used Approval set instead of Approval to the Approval Field. During testing, it only requires once approver. But when I activate it and add to my catalog item, the ap...
Hello ServiceNow Community,I recently earned my Certified System Administrator (CSA) certification (April 23, 2025)!I'm passionate about building a career in the ServiceNow ecosystem and am currently seeking entry-level opportunities or internships w...
I created an HR template on the employee relations table. When I (admin) create a case, all the fields populate from the template. When I impersonate a non-admin user and create a case, the "State" field does not update, it stays in "Draft" status...
Hi Team, I am reaching out to seek guidance on how to create a customer service portal and dashboard in ServiceNow. Specifically, I would like to understand the best practices for designing the user interface, implementing features for customer inte...
I am trying to show approvers for the REQ and RITM on Task level so the resolvers don't have to go to the REQ or RITM to view the approvers.I tried to create Relationship in system definition but it didn't work. still showing no approvers on Task "A...
I would like to clone an instance.The table I want to set as an excluded table is using table rotation.If rotation tables with table names from 0000 to 0006 exist, do I need to set all of them as excluded tables?
Dear colleagues, I was trying to find documentation / use cases on how to best leverage the CI relationships in Incident / Change Management. As an example, I have implemented an automation that notifies automatically to business application owners t...
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