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Multi SSO - SAML 2 - System Administrator - How to bypass SSO?

Hello Experts, I am supporting client with SAML integration with ServiceNow for our dev system. Have 2 clarifications while referring to the documentation. If I activate the SAML configuration, will I as system admin still be able to log in? The best...

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AdamSaniS by Tera Contributor
  • 315 Views
  • 1 replies
  • 0 helpfuls

Order Guide Sequencing Not Working As Expected

Hello All, I am playing around with Order Guide sequencing in my developer instance to see if this will work for something we are trying to implement in our environment. The video on the plugin seems very straight forward, but I'm not getting the exp...

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Casey23 by Tera Guru
  • 1009 Views
  • 2 replies
  • 1 helpfuls

Resolved! I want to change the download button for attachments

I want to change the button "Download" after uploading an attachment to "View"Only the "View" button appears in the Knowledge Management record, where is this controlled?I want the "View" button to appear in all applications.

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bonsai by Mega Sage
  • 1084 Views
  • 12 replies
  • 5 helpfuls

Resolved! Can you explain AI Search and Zing?

I'm researching search engines, but I'm not sure which features are used and how. https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/search-administration/reference/search-administration.html  Which function is us...

bonsai by Mega Sage
  • 1665 Views
  • 3 replies
  • 0 helpfuls

What does "Unique terms" in a text index mean?

I would like to know the meaning of the numbers set in "Unique terms[unique_terms]" of a text index record.Are the numbers displayed here the words registered in the text index?Where can I check this?

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bonsai by Mega Sage
  • 379 Views
  • 5 replies
  • 1 helpfuls

About AI Search Index

I am researching AI search indexes.Is this different from the text indexes that are created for each table?

bonsai by Mega Sage
  • 1180 Views
  • 2 replies
  • 2 helpfuls

On-Call Schedule Email Notifications

I hope this is the right group for this question and I hope this makes sense. We have a few on-call schedules where the escalation levels have our directors/sr. directors in the higher levels (escalated after 45+ minutes) and we have intentionally re...

jkosakow by Tera Contributor
  • 669 Views
  • 1 replies
  • 0 helpfuls

RBAC

How do you configure role-based access control (RBAC) in ServiceNow to ensure that only specific user groups can view or modify certain incident records?

prabhope by Giga Contributor
  • 473 Views
  • 1 replies
  • 0 helpfuls