Hello everyone,
My career background is primarily in consulting and professional services, including management consulting, change management, advisory work, and strategy. I’m at a point where I’m ready to make a career shift and add a more technical skillset to complement my consulting experience.
I’m currently learning ServiceNow, given how widely it’s used—especially in the government and public sector—and I’m planning to pursue the Certified System Administrator (CSA) certification.
For those who are working as CSAs, ServiceNow administrators, developers, or consultants (or who have previously held the CSA certification):
How did you navigate your career after earning the CSA?
What roles or career paths did the certification realistically open up for you?
Beyond certification prep, what hands-on activities or learning approaches helped you become truly comfortable with the platform over time?
I’d really appreciate any insights, lessons learned, or advice you’d be willing to share.
