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4 weeks ago
We're planning to implement CSM functionality.
We believe that users with the [snc_external] role will be able to open cases.
I understand that they can view their own records, but can they also view other people's case records?
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4 weeks ago
External Users will not be able to see other people's case records unless you explicitly provide access via ACLs.
You can refer below link, section - "What is the snc_internal and snc_external roles?"
Thanks,
Bhuvan
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4 weeks ago
External Users will not be able to see other people's case records unless you explicitly provide access via ACLs.
You can refer below link, section - "What is the snc_internal and snc_external roles?"
Thanks,
Bhuvan