[snc_external] Record operations for role-granted users

bonsai
Mega Sage

We're planning to implement CSM functionality.

We believe that users with the [snc_external] role will be able to open cases.
I understand that they can view their own records, but can they also view other people's case records?

1 ACCEPTED SOLUTION

Bhuvan
Kilo Patron

@bonsai 

 

External Users will not be able to see other people's case records unless you explicitly provide access via ACLs.

 

You can refer below link, section - "What is the snc_internal and snc_external roles?"

 

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB0965712#mcetoc_1f9ac6pi...

 

Thanks,

Bhuvan

View solution in original post

1 REPLY 1

Bhuvan
Kilo Patron

@bonsai 

 

External Users will not be able to see other people's case records unless you explicitly provide access via ACLs.

 

You can refer below link, section - "What is the snc_internal and snc_external roles?"

 

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB0965712#mcetoc_1f9ac6pi...

 

Thanks,

Bhuvan