Teams Integration with ServiceNow

bhakti2
Tera Contributor

‎06-05-2026 01:59 AM

Requirement:

Teams app upgraded; Azure bot created; Direct Line configured; Manifest uploaded; Connectivity validated in sub-prod

Are there any documents on how to create Azure bot, how to do teams integration with ServiceNow using Azure Bot.

 

#Teams Integration #ServiceNow @Azure Bot

0 Helpfuls
  • 644 Views
1 REPLY 1

Tanushree Maiti
Tera Patron

‎06-05-2026 02:44 AM

 

Hi @bhakti2 

 

Check these resources:

 

https://www.youtube.com/watch?v=oLqZav4eZfc

Best practices while using plugins belonging to ServiceNow for Microsoft Teams

Servicenow Doc: Create a bot in Microsoft Teams 

Conversational integration with Microsoft Teams - installation, FAQ, and troubleshooting

 

How to Connect ServiceNow and Microsoft Teams: A Step-by-Step Guide
How to Connect ServiceNow and Microsoft Teams: A Step-by-Step Guide
youtube.com/watch?v=oLqZav4eZfc
In this webinar, we'll guide you through the process of connecting ServiceNow with Microsoft Teams, providing a hands-on demo of the setup. We'll also cover best practices for integrating key ServiceNow products like Employee Center, Virtual Agent, and more with Microsoft Teams to enhance ...
0 Helpfuls