Track the performance of developers in team

[MuhammadM]

Hello Community,

I’m looking for advice on how to effectively track and measure the performance of developers in ServiceNow. Specifically, I am interested in understanding the best practices and tools/plugins available within ServiceNow to monitor developer productivity and performance.

Some areas I’m particularly interested in include:

1. KPI Tracking: How can I set up and track Key Performance Indicators (KPIs) for developers in ServiceNow?
2. Performance Metrics: What are the essential metrics that should be tracked to evaluate developer performance?
3. Dashboards and Reporting: Are there any built-in dashboards or reporting features that can help in visualizing developer performance data?
4. Automation and Alerts: How can automation be used to monitor performance and trigger alerts for performance issues?

I’m looking for guidance on configuring ServiceNow to track these aspects efficiently and any recommendations for additional tools or plugins that might be helpful.

Thank you in advance for your help!

[Satishkumar B]

@MuhammadM To efficiently track developer performance, utilize Performance Analytics for KPI tracking, create custom dashboards and reports for visualizing data.

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[Nikhil Bajaj9]

You can have Reports/ Dashboard to track how many development tasks are completed by which Developer..But only count should not be the criteria to track as one developer can complete multiple simple small tasks while one may be working on big and Complex Task so you need to take it into consideration as well. There may be multiple other KPIS ex:- participation in Meetings, Understanding the requirement and communicating with the client, providing different and easy solutions etc etc