Unable to close Customer Actions in Security Center

[David Philpott8]

Good morning,

I am trying to close two overdue customer actions that are showing in Security Center. However the underlying tasks have already been completed or cancelled.

The affected records are stored in the sn_critical_update table on both dev and prod instances. Each record can be opened however the fields I need to update are set to read-only like this:

As I have the admin and security_admin roles I switched to the latter and reloaded the form. No change to the state of the fields I need to update.

Is there any other way to complete those actions? Else I suspect I will need to log case to HI Support.

Thanks,

David

[FernandoUrrutia]

I agree with nowSupport. Make sure you have the latest version of ISC and wait a day for the system jobs to cycle.