UI actions not visible while previewing the updateset

sry
Giga Guru

Hi, I am experiencing a weird issue. While "previewing" a recent updateset i am not able to see two UI actions "Skip Remote Update" and "Accept remote update". I have both ADMIN and Security Admin roles. Could you please anyone help me!

 

Thanks,

Sry

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@sry 

Did you try to clear instance cache using cache.do and then logout and login again?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

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9 REPLIES 9

RaghavSh
Kilo Patron

@sry What are you able to see then? Are you in the same scope as update set?


Please mark the answer correct/helpful accordingly.


Raghav
MVP 2023
LinkedIn

Yes Raghav, i am in same scope as updateset.

 

Thanks,

Sry

GlideFather
Tera Patron

Hi @sry,

 

these options are only visible in case of conflicts. If there are no conflicts, then these are not relevant, thus not visible...

 

Example: you create a table in DEV, it's captured in the update set, then you will delete the table and it will also capture the deletion record of that table, then you will move this update set to TEST and there will be record to delete a table that doesn't exist in TEST environment... thus it will be a conflict.

 

Similar example can be with different versions or a record that exists both in DEV and TEST and in the TEST it was updated after the previously updated record i nDEV.. this also ends up with a coflict.

 

Not seeing it is nothing to worry, it's a kind of victory 😉

———
/* If my response wasn’t a total disaster ↙️ drop a Kudos or Accept as Solution ↘️ Cheers! */


😄 I agree with @GlideFather  If there is no conflict and skip/accept is not there then its a victory.

 

The issue is if you dont see them incase of conflicts.

 


Raghav
MVP 2023
LinkedIn