Unable to select the SN information on Chrome

[jahnavi ch]

Hello Team, We are unable to copy information from ServiceNow work items. (Short Description, Description, Internal Summary, Internal Notes, Work notes sections).

I tried: Clearing Browsing History, Cache, Cookies from Chrome Reboot Reinstall Chrome Remove and Reinstall Chrome Reboot

This issue is only observed on Chrome browser. for other browsers I am able to copy such information

Can someone please confirm if this known bug from ServiceNow side or not?

Thanks in Advance!

[AndreasJ_]

ServiceNow have addressed the issue in: KB1638823 - Not able to highlight text in Forms using Chromium and Microsoft Edge version 131

Fixed in: Washington DC Patch 9 and Xanadu.
If your instance can't be updated to those, the article have attached an UI script that can be applied as a temporary measure until instances are upgraded to one of the fixed versions.

In essence, a chance in Chromium 131 changed the default behavior of how selected text looks like, and not all websites were prepared, there are reports of other places than just ServiceNow getting invisible text. You can read more about the change here: 

Inheritance changes for CSS selection styling - Chrome for Developers Blog - October 8, 2024

Other Workarounds
There are also ways to apply similar fixes locally in your own browser, so I outlined a couple alternative workarounds in a similar thread, in case people want an immediate fix for themselves, while waiting their instances to be fixed. There are also links to more info on the chromium change there.

[Morrie Glaich]

Thanks Andreas, this post came in very handy today 🙂