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Instance availability report.

Hello Folks, I appreciate if anyone can guide me on this: I require to know where to I find a report or dashboard about instance availability, it is not required the P1 FREE Dashboard as it shows the metric of P1 cases created on month, but that does...

Resolved! Report - how to rename X Axis label

Manager wanted to rename the report's X axis label to 1Q/2021, 2Q/2021, ... instead of 1/2021, 2/2021 How to do that? your expertise is greatly appreciated!

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Victor Ni by Tera Contributor
  • 851 Views
  • 4 replies
  • 0 helpfuls

Resolved! Make all fields read-only using UI policy

I want to make all fields read-only when a condition is met.I was planning to handle this with a script instead of creating UI policy actions one by one.  Identify the dictionary records present in the table in the display business rule and store the...

bonsai by Mega Sage
  • 3596 Views
  • 7 replies
  • 8 helpfuls

Resolved! "GlideDialogWindow.get().destroy();" does not work

I am using UI script to display UI pages.“var gDialog = new GlideModal(ui_page_name, 200, 300);gDialog.setTitle(ui_page_title);gDialog.render();”I executed "GlideDialogWindow.get().destroy();" in the UI script process, but the dialog did not disappea...

bonsai by Mega Sage
  • 1804 Views
  • 4 replies
  • 0 helpfuls

URL in the body of an email sent out via flow designer

Hi All,  I have a requirement to send an email through flow designer upon triggering a condition. Email generates fine except for the URL (link) to the record in the body of email. I did some reading around the community and noticed that one of the u...

Sam10 by Tera Expert
  • 1063 Views
  • 2 replies
  • 4 helpfuls

Auto creation of change tasks

HI need suggestion i have a requirement to when a normal/routine change is created all sub task will get created and assigned to required groups

Yogesh Bhola by Tera Contributor
  • 3271 Views
  • 8 replies
  • 1 helpfuls

Resolved! Report on tags

Hi everyone  I want to run a report but part of the filter should be 'Tag' 'is not'. When I do the filtering I only get this:I do not get an operator to choose from like I get from e.g. 'Planned start date'Is there a way to do this?What I want to ach...

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Resolved! Employee Centre - Quick Link Connected Content

Hello,  We have added a Quick Link to our Connected Content however when clicking the quick link it opens in a new browser tab as well as the exisiting browser tab.  Is there any way of changing these settings? Thanks,  Michael 

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Disaster Recovery Plan

Our current DR Plan uses the Service Tier for components for the DR plan but it would seem to make sense to use the Recovery Tier that is produced by the BIA. Our recovery tiers do not line up with the service tiers, as Recovery Tier 0 is "always on"...

Resolved! KB1443041 The Opt-in instructions just don't work

WRT: KB1443041https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1443041 I'm in my Vancouver instance, I am elevated to security_admin, I should have The Power of Greyskull at this point.I'm trying to follow the steps to enable 3D...

Resolved! Generic Approval Flow

I need to create a generic flow for different catalog items (each item has different variables). For example, - approval to order an item - approval for cab - approval for folder access - and many more How do i create a generic flow design that will ...

SSL/TSL Certificate Bulk Upload

Hello All,Am trying to bulk-upload the SSL/TSL Template certificates but it's not allowing it keeps saying "ServiceNow remove sample certificates and retry". Has anyone run into the same issue? Kind Regards Misgana D.

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Dashboard - Create a new tab - Bulletin Board - Insert Text

Hi, I am new to ServiceNow and not sure what group I should put this question to... If this is not the correct forum to put this type of question, please advise. I have created a new tab in a Dashboard, that I just want to put text based stuff in thi...

LaurenceB61 by Kilo Contributor
  • 895 Views
  • 2 replies
  • 0 helpfuls