Receiving phishing email as Incident in ServiceNow.
Hello ServiceNow Community, I am new to ServiceNow, and we have been receiving phishing email as incident in our ServiceNow portal with attachment. How is the community solving this issue?
Forum Posts
Pop up dialog box for selecting choice in workspace
Hi, Anyone knows how I can mimic below popup dialog choice in Asset Workspace to other workspace? I would like to have a "Create New Case" button may be in a list, then when user click that button, they have to choose one of the choice popup like bel...
Add attachment to HR Case
How can I automatically add a attachment to HR Case once the case is created.
Resolved! How to Show/Hide URL Field When Required
I currently have a hidden URL field made and I want it to appear in my Generic Request form once I select a Configuration Item that has a specific URL value I put in the CMDB.If the chosen Configuration Item has the "URL required" field set to "yes" ...
Resolved! How to Disable All Notifications after Full Clone to Dev Instance
We performed a full clone to our Dev Instance. I'd like to know what our options are for disabling Notifications for all users. I know an individual user can make a change from their Preferences, but I want to perform either (1) an instance wide sh...
CSA Past Papers
Hi Community, I would like to ask if any have ServiceNow CSA past papers from 2023 onwards, to be more specific Utah versions and onwards. I am about to take the CSA exam within 1 month. So I need every help I can.And the main reason is I have studie...
Resolved! Service Portal - Wrong Employee Initials
I have a situation where the Service Portal profile icon is showing the wrong initials for an employee. The icon shows the initials "JP", but should be "YB".
view all processes and workflows
Hello,I have been tasked to locate all processes within our SN production instance. I have noticed the Process Mining feature; however, it appears my organization does not have access to that feature. Where can I find the various processes and workf...
Resolved! Assign to Me Button: How to configure on an SCTASK record similar to an INC record.
Hello fellow Admins, I received a request to configure an Assign to Me button for fulfillers on the SCTASK record. How would I do this to mimic the action and design of what is available on the INC form? See examples below.CURRENT Incident Form > Ser...
Resolved! Visual Task Boards - Grouping states
When using a Guided Board looking to be able to group multiple states into grouped columns, particularly where sourcing from the Task table (so bringing in Incidents, SCTASKS, Problems, Project tasks into a single VTB where Similar states are named d...
Resolved! Error handler doesn't work...
I created an error occurrence action and set it in the subflow to test the error handler.Inside the error handler, we set a log output action.However, the action doesn't seem to work even if an error occurs.Are there any conditions for using error ha...
Change state does not change from assess to authorize after first approval
Hi everybody This change does not move from assess to authorize after it was approved by the team submitting the change. If I compare it to one of the other changes, it is exactly the same. Can someone tell me what to do to make it move to authorize ...
Resolved! Parent Child List View Reporting
I am trying to create a query or report that shows a list of records organized by parent record that also shows the parent record. I seem to only be able to get a list of records organized by parent but does not show the parent. Here is an example:I'...
Unable to process clotho Kafka topics
We're seeing a flood of issues on our development instance and we've had no luck to this point pinpointing exactly what the cause is. We just updated to Utah Patch 1 but were seeing this while on Tokyo. Any ideas on how to suppress this? Unable to ...
Resolved! Knowledge Base does not show in Service Portal but shows in Next Experience
Hello, I have a knowledge base that is not showing in the Service Portal; however, when I create new knowledge bases, they all show up there. The knowledge base is accessible to users on the backend but doesn't show up via the service portal.Any sugg...
