Hi Everyone! We currently have surveys emailed to users after every ticket is closed/resolved. The survey is a notification, based off the "Assessment" table, where it is triggered when the "Incident" is marked as "Resolved". I'd like to filter th...
Hello.I am trying to use 'Remote Instance Spoke' to allow two ServiceNow instances to communicate with each other.As a way to do this, I want to create or update remote records using import sets.To do this, I need to create a transformation map.Any h...
Hello, I have 2 variables for a specific request item that should be auto populate.Valid from should be auto populate on the date of creation/submission.Valid to is dependent to Validity.If I select 1 week, the Valid to date should automatically popu...
In the Alignment Workspace, free-form roadmaps, in the personalize section there is an option to "color by". The problem is three colors are "green", "red", and "yellow" but the actual colors do not match! I cannot figure out how to change the color...
In HR Agent Workspace, when a user clicks on Transfer Case, the Employee Relations COE is missing from the dropdown list. But in Native UI, when a user clicks on Transfer Case, the Employee Relations COE is available. How do I get the Employee Rela...
I am getting an error when running mid server powershell.It may work fine.I don't understand what is causing the error.The que record when an error occurs is as follows.Anyone know the cause? <?xml version="1.0" encoding="UTF-8"?><results probe_tim...
How to know who is owner of Service Accounts.
Dear all, Can someone give me the business justification on why ServiceNow has made the state field in the table "sysapproval_approver" editable.Because of this we have seen some approvers changing the state back to 'requested' immediately after appr...
Hi guys, I'm facing this wierd issue. When i'm working on an update set and creating catalog item. i'm getting multiple system update set in state complete above mine that is in progress. If i try to commit my update set i'm missing modifications. wh...
I am currently working on configuring function fields for reporting purposes and could use some assistance. The specific challenges I'm facing involve adding a schedule to exclude weekends and holidays from the calculation and trying to create a date...
I would like to provide team members security event notifications, currently in the Instance Security Center this is an option to set easily as the individuals can create their preference. However, this feature is only available to users with the "ad...
needing some assistance with sequencing, specifically the wait for condition designer. We have 4 swim lanes, where i need a wait for condition after the first lane, waiting for that item to complete before the other lanes kick off. My issue is how th...
In the sys_user table, I am unable to search users by roles. Why is the search option disabled? Note: I understand that I can use filter to search, but I am just curious to know why, in this place, it is disabled.
Hi, I am attempting to configure some email templates for use with Communication Tasks in the Major Incident workbench. I was able to create the Plan Definition and Tasks, and they are visible in the workbench, however when I modify the table associa...
