User unable to view a specific report in a Dashboard

[SambitRath]

User unable to view a specific report in a dashboard despite of having the required roles.

Please find the error message below for reference. User has the required ITIL role and knowledge role as well.

Let me know your thoughts.

[Bhavya11]

Hi @SambitRath  ,

As an Admin,  you need to find exactly which ACL is preventing the user from viewing the dashboard visualizations for lacking report_view ACL.

Debug it using Access Analyzer or System Diagnostics > Session Debug > Debug Security Rules.

Refer KB :https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1639061

[Mark Manders]

It literally states the ACL you are missing. And since you already have the info that it's an ACL, you can use access analyzer for this. 

[Ankur Bawiskar]

@SambitRath 

looks like the table has report_view ACL and user doesn't satisfy that

please check the ACL and see what's role added and add that to that user

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