User unable to view a specific report in a Dashboard

SambitRath
Giga Expert

‎09-30-2026 01:43 AM

User unable to view a specific report in a dashboard despite of having the required roles.

Please find the error message below for reference. User has the required ITIL role and knowledge role as well.

 

Let me know your thoughts.

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Bhavya11
Mega Patron

‎09-30-2026 01:55 AM

Hi @SambitRath  ,

As an Admin,  you need to find exactly which ACL is preventing the user from viewing the dashboard visualizations for lacking report_view ACL.

 

Debug it using Access Analyzer or System Diagnostics > Session Debug > Debug Security Rules.

 

Refer KB :https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1639061

 

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Mark Manders
Tera Patron

‎09-30-2026 01:56 AM

It literally states the ACL you are missing. And since you already have the info that it's an ACL, you can use access analyzer for this. 

 

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Ankur Bawiskar
Tera Patron

‎09-30-2026 01:57 AM

@SambitRath 

looks like the table has report_view ACL and user doesn't satisfy that

please check the ACL and see what's role added and add that to that user

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

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