users cannot be able to see additional comments in HR agent workspace.what should we do to enable

[sainath reddy]

users cannot be able to see additional comments in HR agent workspace.what should we do to able to see the additional comments even though if the user is having access or not

[Harish KM]

Hi @sainath reddy If i understand, the tag @ works in Agent work space but donot work in next experience?

[sainath reddy]

Yes, @Harish KM Thats Right

[Harish KM]

Hi @sainath reddy can you try these support tickets for similar issue

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0815313

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0830128

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0724958

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0781565

[Dr Atul G- LNG]

Hi @sainath reddy 

To whom you are referring here as user ? ITIL user ? end user or what?

Additional comments are mainly for end user. If you provide some screen shot that will be helpful. 

[Sid_Takali]

Hi @sainath reddy make sure to check /add Additional Comments field by using Filter Activity on your form view. 

Refer below screenshot

Regards,

Siddharam