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Resolved! Applying conditional tags after changing condition

Hey all, I have a set of conditional tags that apply tags to change request records for auditing purposes. For new changes, they're working great. The problem is that yesterday I modified a condition for one of the tags to add an application, and it ...

Dennis R by Tera Guru
  • 1076 Views
  • 3 replies
  • 0 helpfuls

How to customise Post Incident report

HI ALL Need help in understanding if there is a way to customise Post Incident report generated through Incident workbench ? 1. For e.f if we can remove Related Improvements records as we do not have Improvement module but rather we use RITMs to assi...

karan15 by Tera Contributor
  • 514 Views
  • 3 replies
  • 0 helpfuls

Provider Notifications when someone is mentioned in a comment

Hi everyone,      I hope you are doing well. Currently, I am looking for some help in this topic about how to configure provider notifications (the bell icon) to notify when someone is mentioned @ in work notes, for example, in the work notes of a pr...

RamVal_0-1685467098775.png RamVal_1-1685467109892.png
RamVal by Tera Expert
  • 1058 Views
  • 5 replies
  • 2 helpfuls

Resolved! Difference between CSA and CIS - Event Management

Hello Could tell me, if there is a significant difference between the salary of one person with the CSA experience and another with CSA experience and in addition CIS - Event Management experience?

danyrn11 by Tera Contributor
  • 791 Views
  • 2 replies
  • 2 helpfuls

Resolved! List of all fields?

Is there a list out there of all the fields in ServiceNow forms, with a brief summary of what their intended OOTB use is? I can usually, but not always find something by searching Community, Developer, and Documentation, but it would be nice to just ...

Resolved! PA Job Executions | Run As

Hi, Could anyone help me understand the "RUN AS" field within the PA Job Execution form? The way I see it, only users with the appropriate role can access Job Executions, hence, I don't understand why they should pick a different "role/person" to run...

Resolved! Scoped Applications or Spokes

Hi, I have recently finished the Fow Designer training and I got stucked with a phrase that I am struggling to decode: "When a scoped application contains Flow Designer content dedicated to a particular application or record type it is called a spoke...

flow designer with scheduled trigger

I'm using a Scheduled Trigger in flow designer with the action of "Submit Catalog Item Request". I need to have the same catalog item submitted twice on Tuesday at 6am and twice on Thursday at 6am. I'm not seeing any way to set up a custom schedule. ...

CathyD by Tera Contributor
  • 637 Views
  • 1 replies
  • 0 helpfuls

Resolved! Flow Designer: Configuring Vs Customizing

Hi, It's been some time now since I got to understand the importance of remain vigilant on Customization. I am almost become myself a fan of Configuration and make my customers think twice before asking customizations that do not bring real value to ...

Resolved! Notifications: Flow Vs "Traditional" setup

Hi, I have recently completed the Flow Designer training and the new knowledge is now challenging the old one, so I still need some more pieces of the puzzle to get to the "eureka" moment... BEFORE this training all I knew aboyt notification was the ...

Resolved! Subflows | To update or not to update

Hi, I have recently completed the Flow Designer trainign and I am fascinated with subflows leverage capacity. I couldn't avoid jumping into the conclusion that once a Subflow is Activated and starts being used by other people it shouldn't be updated/...