How(step by step ) to create a module with link type as content page?
How(step by step ) to create a module with link type as content page? Also how to enable/view the content administration in all menu of servicenow
Forum Posts
ATF to reopen incident from Service Portal Page
Hi I want to create an ATF test where using the ATF test i go to my tickets in the Service Portal, open any of the closed incident which i had created and to click on an action to reopen the incident. i want to be able to click on reopen incident act...
Prevent Approval from requestor - Requested Item
Hello, I have a catalog item, which goes to group approval when the requested item is created. I want to prevent a requestor who is part of the approval group from approving their own requested items. I'm currently using flow 'Ask for approval' I cur...
Global Developers without Admin Rights
Hello Community, In our environment we have multiple development groups, developing across both Scoped and global applications. I am trying to develop a methodology that keeps us from having to give developers full admin privileges. I am curious ...
Best Practices
I'm curious to know how you all manage and maintain your instances? Can someone share a best practices with me, i'm really new to the Admin side of ServiceNow and could use all the help out here! Thank you all in advance.
Configuring Form Record Presence component in UI Builder to make avatar presence in CSM Workspace
Hello community,Were anyone able to make avatars presence on CSM Workspace? Following the below link, there a component named "Form Record Presence" where you should be able to do such, however I'm not sure how to configure this in UI Builder when I ...
The universal transfer button is not coming in the universal request form
I have installed the universal plugin. After that, I am trying to transfer from universal form, but the transfer button is not enabled. In the agent's workspace, it is coming. How can I enable the transfer button in the uniform request form?
Resolved! Need help with phone number format in System Import Set Data Source
Having trouble figuring out how to format the phone number field in the Data Source we use to update sys_user. We'd like to get the field to display in the format of (111) 222-3333 as it does when we manually update a user record. Have tried using j...
Instance access
Dear esteemed experts,As a newcomer to the ServiceNow Partner Portal, I am currently attempting to gain access to our company's instances. Regrettably, I have encountered an issue where the system indicates that I need access privileges, and even our...
Workspace List menu contains duplicate 'modules' (lists)
Workspace List shows duplicate 'modules' for each list. For example, The Compliance Library list shows two Authority Document selections and, when clicked, they show different 'lists.' Same with Citations, Control Objectives, etc. See attached sc...
How to send survey to a user once per a week
Hello All, We have a requirement to send survey to user once a week for all his incident resolved in that week
Start Guided Tour from URL (module)
In previous releases, we were able to navigate/begin guided tours via URL. We created an "ITSM Tickets" application menu with a "Fulfiller Tours" separator to group similar tours. Each tour had a module of Link type "URL (from Arguments)" which woul...
how to restrict admin to grant admin roles to user profiles.
After UTAH upgrade, Admin was trying to add the admin role into user profile. the role has been added but it didnt show any error message like "user 'xx' without admin\security_Admin is not allowed to grant admin/security_admin containing groups". bu...
Resolved! Anyway I can get my instance restored?
My instance went inactive last week and they hit me with the notification during the 3 day holiday weekend so I didn't have enough notice to reactivate it. Is there any way that I can have it restored?I have some work in there that I didn't back up y...
