Hi, we have a field on our incidents called 'release date'. This is supposed to be filled in with a date in the future when a ticket is put 'on hold'. The ticket should then automatically come off hold on that date. I have setup a scheduled job to do...
Hi there, I recently scheduled a normal change (I only do it a couple times a year). This time I got a message about a conflict and to use scheduling assistant. ... Can someone explain what exactly determines the time slots shown in scheduling assis...
Hello, I hope everyone is doing well. I have a query concerning the transfer of a dashboard containing all its widgets from one instance to another. I do performance analytics in a development environment, and the administrators are assisting me in ...
Hi all, I am in the middle of creating a new custom survey for a new department. In the past other groups have used a survey with trigger on sc_request table. For this new custom survey I am triggering from sc_task table. I noticed in testing that w...
I am thinking of controlling the display of UI actions using information about the timing of displaying the list screen (information before adjusting the filter)."g_scratchpad" can be used as a display condition for UI actions.I would like to store a...
Hi I imported few xml files using import xml. I had to import them to acc but i imported them to prod by mistake. Is there any way to revert those changes. Your help will be much appreciated
I created my own business rule to copy the approval or rejection comment onto the request so that it displays in the activity stream. Upon testing, I am noticing that there is a system generated comment that displays the rejection comment in a strang...
How can I change the footer color in my ESC portal.
Breakdown source filter on dashboard is not working on task_sla table, it is working as expected for task & Incident table. please help to troubleshoot this issue.In the above snapshot, if you see assignment group breakdown is working as expected on ...
Hello! Our users are running into issues where they are unable to see the approval record after it has been approved. I tried making modifications to ACLs but was still unable to get it working. I've attached a screen capture of what our users see, ...
Hi all, Note: I have admin role, A user is unable to create a report on Incident metric table. The error it is showing up isAccess to this content denied based on report_view ACLs When I tried to check, I cannot find the table in ACLs and I cannot fi...
Hello All, New to the ServiceNow ecosystem. Currently studying for the CSA now. If willing to share any wisdom or knowledge about topics, courses, common issues, configuration patterns that you wish you knew early on in your ServiceNow career or If y...
Hi all, My name's Jorge and I have some experience working with ServiceNow instances to perform my work tasks, but I have recently started the "Associate ServiceNow Administrator" learning path and got to the "ServiceNow Administration Fundamentals" ...
Hello Everyone, I am new to this Forum. I hope this is a valid question that doesn't make me feel as new as I actually am at this.My question is when I'm creating reports in ServiceNow for a Dashboard. I can create charts that have the graphical info...
Hello Folks, I appreciate if anyone can guide me on this: I require to know where to I find a report or dashboard about instance availability, it is not required the P1 FREE Dashboard as it shows the metric of P1 cases created on month, but that does...
