Forum Posts
Report Drilldown showing Report visible only to a specific user or group
Hi all, I previously had an issue where users who were given permission by Group to a parent report but they could not see the drilldown report. I found this article User unable to access drilldown report, but has access to the parent report - Suppor...
Resolved! Upgrading an Instance without a Partner and a Team of Two
Hello Community, I am new to this forum and thought it would be great to get feedback from other System Administrators, such as yourselves, about what should be considered when upgrading an instance (or multiple: DEV, TEST, and PROD). I know some of ...
Resolved! Getting started as a ServiceNow Admin/Developer
How did you manage your first ServiceNow Admin job with no prior experience?
Surveys triggered on sc_request table
Hi there, Our SN instance was originally intended for use by only our IT dept. but recently multiple groups have been brought on board to start using the system and they are outside of IT (i.e. Communications group, etc.). One of those groups (Commu...
Resolved! Determining the usage of a report or dashboard
I am reviewing reports and dashboards that were created by users that are no longer active. My initial thought was to purge these items. But then I considered the fact that other users may still be using them, even though they did not create them.Is ...
Resolved! Transform Map - Active Users only
I created a transform map to create bulk incidents.But the user that gets in the incident was the locked out/inactive users.How can I get the active users? I have this transform map onBefore script
Performance limits
Hello, My company is using ServiceNow for ITSM purposes (and even non ITSM with Cases for example). Our instance is suffering performance issues since one year, I would say 5 cumulated days where the platform is barely usable, and we even had recentl...
Ask for Approval action does not populate table name when a document id is used
Hello All,I created a approval sub flow in Flow Designer, that I am trying to make dynamic so that it can be used on multiple tables including custom tables not extending task. The issue I am seeing is that the 'Ask For Approval' action will not fill...
HTTP Post Method Error - No issuer certificate found for XXX-XXX-api
Dear ServiceNow Team, We have a requirement to POST the Incidents created in ServiceNow to BMC Portal. 1) My Username is granted with Write access to BMC Portal.2) ServiceNow properties: Use MID server = True Application = BMC Remedy Spoke ...
Resolved! Global search not displaying closed tickets
Our instance was recently upgraded to Vancouver and we have enabled NextExperience now. Earlier we were using UI16. Back then global search would return closed tickets also in search results, but post upgrade they are not appearing in the search. Any...
How to use and Why to use Workflow Input variable
Hello all, Good morning. I have a catalog item with few variables created and a workflow is attached.But I also created a variable by clicking Edit Inputs on the workflow. Can someone tell me what is the use of creating this variable and how to acces...
Resolved! Demo data on PDI for task practice.
Hi, I am new to the Sys Admin career journey. Asides from the Knowledge Check Tasks that accompanies the modules in Now Learning, is there some way I can load Demo Data into my PDI for practice, and maybe even find more practice tasks to try my hands...
What are advantages of using Flow Designer?
Does using flow designers reduce technical debt?Does flow designer support advanced developers?
Widget Edit Employee Profile My Team
Hello, Would it be possible to edit the "Employee Profile My Team" Widget so that instead of "My Team" it shows a specific user's team? i.e. for all users, I want them to see the same management team. This is the link to the OOTB widget: https://<i...
