Vulnerability Management Vul are not getting closed even tho Vit is closed

[Priyanshu]

So lately our vulnerability team contacted us and informed that there are. some Vul tickets that are not auto closed even tho the Vit for those tickets is closed

[Saurav11]

Hello,

A per ServiceNow documents,s the expected behavior is that "When all the VIs in a remediation task are closed, the remediation task is closed." 

I really depends on which Version of VR you are on. IF you are on 13.x or lower, it might be because some of the VITs might be closed/stale and you need some custom rule/scheduled job to close the remediation task.

For newer versions, while there might be some clean up you need to do, this should happen automatically.

Please check the below thread:-

https://www.servicenow.com/community/for-new-customers-vr/how-do-remediation-tasks-vul-close/m-p/321...

Please mark my answer as correct based on Impact.

[Priyanshu]

So i have read those articles you mentioned already that's why i raised a question, they are not really helpful. 

I have Vul that have more than one Vit attached to them they are causing the issue.