From our Knowledge Admin: We have created a new KA template and added the new fields we need, following the documentation, but when we go to actually add a new article in the Knowledge Center, it looks nothing like the OOTB templates. there are no fi...
How the CSA and Associate AI System Administrator is different from each other and what is the value of doing these 2 certifications rather than just the CSA ?
Hello all! This is likely minor, but I just noticed something odd in our test instance. I was submitting an automated request on the Now Support site and noticed that our test instance showed it was on Australia EA1. We have Australia on our dev in...
There are fields for setting the start and end date/time.What methods are available for searching for a date that falls within that range (e.g., August 10th)?I am looking for the simplest possible approach.Since users who are not well-versed in Servi...
Dear ServiceNow Certification Support Team,I am writing to formally appeal the termination of my ServiceNow Certified System Administrator (CSA) exam attempt, which I was taking through Pearson VUE today at approximately 8:00 PM.I would like to clari...
What are the most important areas a new ServiceNow System Administrator should focus on to become effective in managing a ServiceNow instance?
Sorry couldn't find the Knowledge Management community under location picker.I am trying to enable the classic view of knowledge article editor as I am not very well versed with the new interface (obviously)I needed help getting this view back:Thanks...
Hi , I have been working on a project; as per the requirement I am using the OOB applications Quote management model and Source to pay Common Architecture. I need to make some modification on the tables using which will come under these OOB applicati...
I am looking for the triggers for the following events.I was unable to find them even using the code search function.How are these events created?①ast_contract.approval.inserted②ds_document_version.approval.rejected③ds_document_version.approval.inser...
Hi everyone,I just completed the Welcome to ServiceNow course and created my own Personal Developer Instance (PDI). I'm currently practising basic tasks like table creation, form creation, and exploring the platform.My goal is to get an entry-level S...
Hello all, I want to remove ITIL role for all the users who has not logged into Service-now for more than 90 days.Can someone tell me how to do this? Regards,Lucky
I am a beginner in ServiceNow exploring custom application development through ServiceNow studio where I came to see dependencies in the Application settings, what are they , I don't understand them, are they added by default or do we need to add the...
I want to change the custom field labels on a per-table basis.I thought this could be achieved by simply adjusting the labels.However, the field labels displayed in the related list did not change.The related list is implemented using relationship re...
I am investigating the recipients and the timing for the "Email notifying publish failure" notification.This notification is protected by a protection policy and cannot be edited.A customer has asked me to investigate the necessity of this notificati...
hi I have started the course ServiceNow Administration Fundamentals On Demand (Xanadu), in the course pages it talks about labs, but I cannot see anywhere to find the labs or the option to validate, as I did when completing the Welcome to ServiceNow ...
