post a comment to the incident
when I create incident and complete the form, I want to add and post a comment , is this the correct place, I tried several times, but it is not success ,
Forum Posts
Resolved! UI actions that can be displayed on the portal
I would like to display UI actions created on the platform in portal forms.However, it seems that UI actions with the "Client" box checked cannot be displayed in the portal. It looks like I'll need to add a new widget, but do you have any other ideas...
"ServiceNow Administration Fundamentals On Demand” Course Retiring
I started this course this in March 2025. I just got an email that it will be retired in Sept 2025. I don't think i will be ready to write the certification exam before it will be retired.Does that mean i have wasted time preparing for this CSA cert...
When an AzureAD user is deleted, the ServiceNow user does not become inactive.
We are linking AzureAD and ServiceNow instances with SCIM to perform user provisioning. When a user is deleted on the AzureAD side, the corresponding user remains active on the ServiceNow instance side and does not become inactive. In addition, when ...
Resolved! First time posting
Hello, This is my first post. Hope everyone is doing good. Thank you!
Resolved! New and need direction
Hello everyone, I am new here. On the Admin path. I’d love your advice on how best to approach learning this.Do I go from Associate System Administrator, Professional, and expert, or is it optional? My goal is to get to the Business Process Analyst ...
What Are Tables and Forms?
Bad version of question. Request it be deleted. Thank you.
Reset AD service account used on Service Now
I am planning to reset the AD service account password used for our ServiceNow Instance. I'd like to know where all should I update the new password once I update it in on-prem AD. Any guidance and help would be greatly appreciated! Thanks in advance...
Generating PDFs of Incidents inclufing attached images
Hello everyone, Its my first question here in the Community. Unfortunately I haven't found and answer for that question anywhere else. I hope you can help me We have a requirement to be able to generate PDFs of Tickets (Incidents, Changes, Problems....
ServiceNow Event Management Not Triggering PagerDuty Incidents from Solarwinds Alerts
Issue Summary:We're experiencing a problem where ServiceNow incidents triggered by Solarwinds alerts are not creating corresponding incidents in PagerDuty, even though they meet the priority criteria (P1–P3).Context:Solarwinds is our alerting tool, i...
Comments and work notes from existing incidents showing up when new and existing incidents assigned
I have an open case on this but thought I'd ask here too. Our technician assigned incident INC0023667 to himself at 9:45:29 AM on August 15. At the same time old comments from an entirely different and unrelated incident show up in the activi...
Resolved! Can I call UI scripts from the portal?
I'm trying to call a UI script by clicking a button I've implemented in the portal.However, even though I've implemented a script that works on the platform, it doesn't work from the portal...Is it possible to use UI scripts on the portal?I'd like to...
Resolved! not able to make variables Readonly
i am using attached conditions and script but its not making variables read only on RITM what could be the case ? Please help
Resolved! Can I use UI pages in the portal?
I'm thinking of porting the UI pages I use on the platform to the portal.Is this possible?
Avoid Deadlock when using External Reporting Tools
Hi, I seek your knowledge and experience so as to avoid Locks on Objects/ Deadlocks when using External Reporting Tools connecting thru JDBC / ODBC. Appreciate Any sample SQL involving task or cmdb. Best regards,Atif
