Welcome

[Edwin David]

I am beginner in ServiceNow

[J_J_Marshall]

It is very intuitive for a user and simpler to admin than Remedy or something we called Remedy +.  

[Dr Atul G- LNG]

Hi @Edwin David 

I’m a ServiceNow trainer and happy to share my thoughts with anyone beginning their ServiceNow journey.

ServiceNow is growing rapidly in both breadth and depth. The best way to start is by earning the CSA (Certified System Administrator) certification, which builds a solid foundation in platform fundamentals, terminology, and core modules. Once you gain hands-on experience through CSA, you can decide your next learning path.

Employers value professionals with multi-module expertise, so after completing CSA, consider exploring areas like ITSM, GRC, HRSD, CSM, or SecOps to broaden your portfolio.

Currently, the training is free, which is a great opportunity — though the real challenge lies in gaining hands-on experience. To overcome this, spend at least 1–2 hours a day engaging with the ServiceNow Community — read discussions, answer questions, and share your insights to strengthen your understanding and confidence.

If your goal is to become a developer, focus on building scripting skills using resources available on developer.servicenow.com. Regular practice will enhance your technical expertise.

Start with the CSA and then choose your direction based on your interests — whether as an Admin, Developer, Business Analyst, Change Manager, or Project Manager. A strong foundation will give you the flexibility to explore any of these paths.

Welcome to this vibrant community space where you can connect, collaborate, and grow. Share your ideas, seek guidance, and contribute to collective learning.

To take the next step, register on Now Learning and begin your ServiceNow learning journey today.

Useful resources:

• ServiceNow Developer Program

• Now Learning

• ServiceNow Dev Program – YouTube

• ServiceNow Community – YouTube

• NOW Support – YouTube

You can also follow me on my YouTube channel for free learning resources and practical ServiceNow guidance.

[prerna_sh]

Hi @Edwin David 

Welcome to Community, if you are looking to start your career. 
The best way to begin is by enrolling in ServiceNow University courses, which provide structured learning paths for all skill levels.

As a first step, you should set up your Personal Developer Instance (PDI) to get hands-on experience. You can request a PDI through the official ServiceNow Developer Site: Home | ServiceNow Developers

Guide: Guides | ServiceNow Developers To understand more about "PDI"
Go through following:
1. ServiceNow University: ServiceNow University | ServiceNow"
2. Product Documentation: Product Documentation | ServiceNow
3. YouTube channels: https://youtu.be/PmA7Iter2uU?si=3R8zVr6lWyCeZe3p
4. ServiceNow Community: https://www.servicenow.com/community/

Once you’ve gained foundational knowledge and hands-on experience with a PDI, you can pursue the CSA (Certified System Administrator) certification. It validates your understanding of the platform's core functionalities and administration

Beyond CSA, ServiceNow offers multiple certification tracks (like CAD, CIS-ITSM, CSM, HRSD, and more) to deepen your expertise based on your role and career goals. -------------------------------------------------------------------------------------------------------------------------------------------
If my response solves your query, please marked helpful by selecting accept as Solution and Helpful. Let me know if anything else is required.
Thanks,
Prerna