What is the difference between MultiSSOLogout and MultiSSOLogoutV2?

[Shraddha desai]

Hello,

In our installation exit "MultiSSOLogout" is active-false and  "MultiSSOLogoutV2" is active-true. so is their any difference in both property or both are same?

Thank You!

[Saurav11 · Accepted solution]

Hello,

The reason why ServiceNow has  introduced MultiSSOv2 is because of below reason:-

In the MultiSSOv1 version, modifications used to be made in the SAML2_update1 and MultiSSO_SAML2_update1 script includes for customizations. Making changes to these OOTB scripts, used to create upgrade challenges. As ServiceNow upgrades will not overwrite customizations you have made but will mark them as skipped records in the ServiceNow Upgrade Monitor. To make sure they’re successfully ported to the upgraded instance, manual intervention was required for handling the skipped changes.

To avoid these upgrade challenges, In the MultiSSOv2 version, we are changing the way customizations in OOTB implementation are supported.

Please find the official documentation with the above information and more:-

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0778203

Please mark my answer as correct based on Impact.