Hi all I need your advice on deleting an escalation policy. It is not as straight forward as it sounds. I deleted the shift but for some reason the escalation policy sticks. I first made the shift inactive (not draft) and then it just disappeared so...
Clicking the information button in the catalog item's reference field displays a record form in the default view within a modal window.This record form doesn't appear to be a "form widget."I want to hide the displayed UI actions and related lists, bu...
How do i amend the ServiceNow taxonomy, to create subcategories under the main drop downs on ESC portal to make it easier for the user to navigate
I was looking for a way to navigate to a platform record form using the employee portal's search bar.Although I haven't been able to verify this in PDI yet, I enabled AI search in a test environment, and when I entered the value of the number field i...
I want to prevent users from updating records on the portal screen.I think the easiest way is to use an ACL, but is it possible to create an ACL that only affects the portal?I'm thinking of a read-only ACL for the table. Hiding UI policies and actio...
Hello everyone, I am attending Knowledge 2026 and was curious what benefits are available to me as a Sys Admin. I know there are a lot of sessions available that are geared towards developers and/or process owners. Where should I start?
What is the best practice way/test to prepare for ServiceNow Admin Certification?
Hi all, I'm new commer.Anyone can sharing step-by-step to fastest learning ServiceNow ? Thank you so much
Hi everyone,I’m currently working on a ServiceNow lab task where I need to create an incident for intermittent email access and assign it to the Software group.I have filled in all the required fields correctly:Caller: Adela CervantszCategory/Subcate...
Hey everyone, I am new to ServiceNow and learning integrations.I get that REST uses JSON and SOAP uses XML, but not sure when SOAP is actually used in real projects since REST seems easier.Do people still use SOAP a lot? In what cases?Thanks!
I want to change the behavior when searching for a record's field name using the portal's search bar.Normally, using the portal's search bar searches the catalog and knowledge base articles.I want to change this behavior so that when a record's field...
Hi Community can you help please, what is the function of the field Group.type, and is it a big deal for a group to not have a group type? Thanks
How to set the invalid queries into empty result sets in ServiceNow
Any Csa Exam vouchers available in India in 2026?or any sponsorships?
Would AI be used in some of these live courses in the future?