I completed the CSA certification career journey, but I didn’t receive the voucher. Why?

Automate recurring files import

We have a data source with an excel file and transform map setup in ServiceNow. We attach a new file and run the import once every week. We want to automate it. ServiceNow is cloud based. The file is located in our on premise secured network. We also...

HR cross team visibility

My HR team has asked for a way for them to have better visibility across teams. Their pain point is mainly around terminations. The current process they follow is that for every term, they assign a task to someone on the Employee Relations team to co...

Automated Testing - Running Suite fails even though tests pass

When I run a Suite of ATF tests, some of them fail even though the tests pass when run individually? Is there a common reason for this, or any caveats I should know when building suites of tests?

Service Now Admin

I am beginner in ServiceNow

First Sys Admin post

Posting for the first time in the sys Admin forum.   Getting my journey going.

Job Haunt

How to get a job in servicenow as I have a career gap ?

Newbie to Service Now :)

Hello everyone. Just a newbie starting on his Service Now journey  Hope everyone is doing well! 

Why Fail ?

Hi, I attempted the CSA exam and below is the scoring and still failed. I understood that overall score should be >=70%. Please assist in understanding the passing criteria. Topic Level Scoring:1 - Platform Overview and Navigation: 100%2 - Instance C...

System administration journey

Hi SystemAdmin Forum folks, What are the major skills to focus on for getting an intermediate system admin role?

About ServiceNow License

What are the most effective strategies and best practices organizations can implement within their ServiceNow instance to optimize license usage and reduce overall licensing costs, without compromising platform performance or user experience?Thanks i...

Hello

Hello Community!I'm new in this forum. I just completed my ServiceNow System Administrator certification. I need tips on how to get to an intermediate level and how to land a position as a junior System Administrator.Thanks!

make resolution summary non -mandatory when Resolve UI action on incident is used

When Resolve button (ui action)is clicked on incidents, I don't want the resolution Summary mandatory for a set of assignment group.I am not sure what needs to be updated as I dont see any configuration in the UI action that is making resolution summ...

DC Versions

I see there are two separate courses for Flows. Should I study both Versions?