What is the proper state to use on a SCTASK/RITM/REQ when the request is canceled?

Vingilot
Tera Contributor

‎05-16-2025 04:10 PM

Let's say the customer no longer wants the request performed or it is determined the request was already handled separately, or the request is improper, and the IT service owner team will not do it. What state should be set on the SCTASK/RITM/REQ for these scenarios?

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Dr Atul G- LNG
Tera Patron

‎05-18-2025 08:48 AM

Hi @Vingilot 

 

Req: Closed cancelled

RITM: Closed Incomplete

SCTASK: Closed Incomplete

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SH40171025
Tera Contributor

‎05-18-2025 10:20 AM

Hi @Vingilot 
In these we will update these states :
SCTASK: Closed Incomplete
RITM: Closed Incomplete
REQ: Closed Cancelled

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