We are trying to improve our Major incident process and I would like to ask what other companies are doing for post Major incident review process. Example: We have a major incident (MI), it has been resolved and we have closed the MI ticket. We th...
Am fairly new to ServiceNow and wondering how to create a new module that lists records from a table that are assigned to me.
We have used ServiceNow's custom URL feature to create a custom URL for our instance, so instead of https://myschool.service-now.com, we can use https://servicenow.myschool.edu. However, ServiceNow doesn't force that URL, so users can still opt to us...
Hello, We currently have our instance setup with inbound actions to automatically convert inbound emails to their respective applications, thus creating a ticket. Following recent issues, we realised that on occasion these emails were not processing ...
Hello - I have a specific catalog log item that I need to restrict users with the itil role to view only requests they submitted. I've tried created and read ACL on the sc_request_item as well as a business rule and nothing works.I was able to restr...
I'm trying to pull related data from one table onto the form for another table. I've been reading over previous similar posts but still having trouble. I'm new to scripting so I can't quite interpret what I'm reading to adapt it to my needs. Here's w...
How can I grant access to other users than admins to use the Set Password -UI Action on the user form? For instance could be the user_admin role. Currently it only says "Security constraints prevent access to requested page", when a non-admin user tr...
Hi, I have created a report and it shows everything I need in Service Now itself, however when I export the report to an excel document multiple records are missing data in the Assigned To field even though the record is assigned to someone. Data is ...
Hello admins, developers and architects I am looking for a way to review admin roles in our instance and hopefully create some documentation that will assist in determining permission The goal is to roles that are grandfathered and those that are lo...
We are using a send email action in some flows. When entering a plain 123@example.com email adress, the follow error is returned:One or more email adresses was invalid (Domain contains illegal character) As per servicenow documentation about Send Ema...
Requesting your help to assist. One of our scheduled report does not contain an attachment when the email is sent via the stated schedule, or the 'execute now' option, it does not provide an attached report.
Hello Community, I have a simple question. When you click on the "flag article" and type in the box your update and send it along, does it notify the author or do you have to create your own flow? What is the OOBE function supposed to be? Please dont...
Hello,In Tokyo, is it possible to choose which tab you pin as default for all users in the navigation bar?For example, in our organisation we want everyone to have 'Favorites' pinned as their default navigation bar on the far left of the screen. I kn...
How to Assign the user and user's group name from the groups we created before the user accepts the incoming inbox message in AWA(Advanced Work Assignment).
I have an incident open in regards to a few users not being able to take their survey/assessment that is assigned to them. Majority of users have no issue viewing their assessment instance and questions. When granted the admin role, they are able t...