What's the Best Learning Path for a ServiceNow System Administrator?

[jimdejager]

Hello Community,

I'm focused on building a deep understanding of the ServiceNow System Administrator role over the coming months. I have a Personal Developer Instance (PDI) and a basic grasp of the platform, but I'm looking for a structured learning path to master all the essential knowledge and best practices.

What learning route do you recommend, with a strong focus on hands-on practice?

My specific questions are:

• What valuable free and paid resources are there, besides the official ServiceNow University content, that you'd recommend for building a solid foundation?

• Which specific modules and applications are most critical for an administrator to master first?

• Are there any popular YouTube channels, blogs, or other resources you can recommend for practical, hands-on tutorials?

I'm eager to hear your experiences and tips! Thank you in advance for your help.

Best regards,

[Nikhil Bajaj9]

Hi @jimdejager ,

[Bhuvan]

@jimdejager 

Go through ServiceNow fundamentals on-demand course and get certified in ServiceNow CSA.

https://learning.servicenow.com/lxp/en/now-platform/certified-system-administrator-csa-learning-path...

You can go through scripting and development concepts as it would help you with any ServiceNow modules that you would be working in future,

https://developer.servicenow.com/dev.do#!/learn/learning-plans/zurich

https://developer.servicenow.com/dev.do#!/learn/courses/zurich/app_store_learnv2_scripting_zurich_sc...

Make use of your PDI to full extent to practice what you learn as hands-on would be the most essential part of your learning phase

https://developer.servicenow.com/dev.do#!/guides/zurich/developer-program/pdi-guide/personal-develop...

Register with ServiceNow University and go through course contents.

https://learning.servicenow.com/

Developer learning plans are easier to understand the modules compared to official documentation and would recommend to start learning in phases, start with New to ServiceNow and later ServiceNow Administration followed by ServiceNow Application Developer,

https://developer.servicenow.com/

Go through ITSM and Application Development Fundamentals on-demand courses and get certified in CIS-ITSM and CAD.

If you need any help, you can post in communities and experts can guide you. There are lots of YouTube videos available depending on your topic of interest and thousands of useful blogs available in ServiceNow communities. You can search in communities and YouTube and follow what suits your learning style the best.

Congratulations on your ServiceNow journey !

If this helped to answer your query, please mark it helpful & accept the solution. As per community guidelines, you can accept more than one answer as accepted solution.

Thanks,

Bhuvan