What will happen to a Asset when the associated CI is archived??

Madhav Rao D V
Tera Expert

What will happen to a asset when the associated CI is archived. Will the Asset be updated. If yes, What kind of update would happen. If not, Why it is not updated.

6 REPLIES 6

newhand
Mega Sage

@Madhav Rao D V 
Navigate to All > Asset > Administration > Asset-CI Hardware Status Mapping 

You can see the status mapping between ci and asset , or add a new rmpping..

 

For more information , refer :  Here 

 

Procedure

  1. Navigate to All > Asset > Administration > Asset-CI Hardware Status Mapping.
    By default, only custom mappings display. The list of mappings uses the filter condition of [Out of the box] [is] [False].
  2. Click New.
  3. From the Asset state list, select the state you want to map.
  4. (Optional) If available, select a substate from the Asset substate list.
    Some of the asset states do not have a substate.
  5. From the Configuration Item statuslist, select the logically associated CI state you want to map.
  6. (Optional) If available, select a substate from the Configuration Item substatus list.
    Some of the CI statuses do not have a substatus.
  7. From the Sync direction list, select the direction you want to drive the synchronization.
  8. Select the Active check box to activate the mapping.
  9. Click Submit.

 

Please mark my answer as correct and helpful based on Impact.

This doesn't address the OP's question about what happens when an asset's CI gets archived.

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Madhav Rao D V 

 

There are 3 tables whic build a relationship / mapping between CI - Asset. Plesae have a look in to my video.

https://youtu.be/6sIr5vWcGfU?si=63IAAXAbYFskbiXf

 

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csa #ServiceNow #TechnoFuncational Disclaimer: These videos are from my training batch. These videos did not promote any ServiceNow Sales pitch or marketing. These videos are only for knowledge purposes & basic on my experience & Knowledge. Redistribution or copying of functionality is not ...

Does your video address archiving CI's in any way? I skimmed through it but didn't find anything relevant to OP's question.