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Resolved! Different Forms For Record Producers

Hi,we're in the process of creating new record producers, all linked to the Incident table. At the moment we're using UI policies to hide fields that aren't relevant to a particular record producer but I was wondering if it was possible to associate ...

How to give dynamic date in Set field value step in ATF

Hello experts,Need your help in ATF test step.in the "set field value" step for planned start date and planned end date i want to give dynamic date instead of a static date to run the ATF' tests seamlessly without modifiying them for every time i run...

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SLK Gupta by Tera Guru
  • 519 Views
  • 1 replies
  • 0 helpfuls

Move the Change request to Scheduled if not approved

Hi everyone, Help me in achieving the scenario mentioned below:Change request when moved to Authorize state, it is triggering approvals to a group.Once approved, the CR will move to scheduled.So, my query is, if the approvers don't approve the CR in ...

Pallavi65 by Tera Contributor
  • 712 Views
  • 3 replies
  • 0 helpfuls

Incident Location time zone in a report

Hi,the requestor would like to see the Incident Location's time zone in a separate column in a list report. Any ideas on how to solve this without implementing a new custom field? Thanks in advance.

Community Alums by Community Alums  
  • 879 Views
  • 4 replies
  • 0 helpfuls

HR Module vs Joiners/Movers/Leavers

Hi all, My organization is looking for some information to enhance and automate our asset retrieval process.  Many have suggested using Servicenows HR module or JML.  We are trying to locate some concreate information on how this would work and how t...

Flow designer checking if related list items exist

Hi, I need to create a flow that checks if a change request is attached to the change 'related list' of my task. If no change request is attached, the flow should pause and not execute any further actions until one is attached. I can do this via a bu...

CCZMAX1 by Mega Sage
  • 605 Views
  • 2 replies
  • 1 helpfuls

Populate case number on Incident

Hello everyone, There is a customer case record and using a UI action, we are creating an Incident.Like, when we right click on the case form and select and click on Create incident, an incident is getting created.So, once it is redirecting to incide...

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Sravanthi10 by Tera Contributor
  • 700 Views
  • 4 replies
  • 0 helpfuls

Email Access Restriction not working - still visible

This seems like such a straigtforward function but I cannot find any reason why this isn't working. I have a notification which is triggered by an event which is triggered by a Run Script in my workflow. The event works/the mail is sent. I then made ...

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Resolved! Make 'Requested For' field editable by all users on two step checkout

Hi, We're using two step checkout on some of our requests and we noticed that the Requested For field is on read only for all regular users. In our case scenario, we'd like to make this field editable as we have some admin assistants that will make t...

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EdN1 by Tera Contributor
  • 875 Views
  • 4 replies
  • 7 helpfuls