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Resolved! Application Scope

I came across this question and am finding it a bit challenging to identify the steps to execute it. I tried to search the KB but am not satisfied with the search result. Here is the question: How can a user display the current application scope in t...

eggildar by Tera Contributor
  • 935 Views
  • 4 replies
  • 1 helpfuls

Auto-Save Work Notes and Customer Communication

Is there a way to enable auto-saving of Customer Communication and Work Notes in ServiceNow.  This is especially relevant for support agents who lost very detailed notes sometimes if their connection drops or the Task form reloads for some reason.  T...

Resolved! Update existing Approval Request

Is it possible to update an existing approval request?  The scenario is that an approver got the request and asked the submitter to provide an additional attachment.  That additional attachment is not available on the approval request. Basically, if ...

mb8ker by Tera Expert
  • 507 Views
  • 3 replies
  • 0 helpfuls

Illegal access to getter method getMessage

We are using ServiceNow IT Service Management | Tokyo P7 | Sprint Release T13.07. We have used SOAPUI/CURL to send soap xml body with various key:value fields populated to try to create ticket without any errors. Instead we are getting the following ...

SajMeister by Kilo Contributor
  • 614 Views
  • 1 replies
  • 0 helpfuls

Resolved! Pin icon doesn't show up in sidebar discussion

Hello,I'm having trouble with the header in my instance. When I click sidebar discussions the pinned icon/ image only appears when I hover over it. I want it to be visible so others can see. I don't have this problem with the help icon. Any tips? Tha...

jarago by Tera Contributor
  • 982 Views
  • 7 replies
  • 2 helpfuls

Resolved! Limit the Response Body in REST API Explorer

Hello everyone, I am using REST API Explorer module to test the integration.I am selecting the table as Incident and using POST method to create a record in third party application.So, I have added two fields Short description and Caller. When I send...

Pallavi65 by Tera Contributor
  • 633 Views
  • 2 replies
  • 3 helpfuls

How can we send Configurable Workspace URLs in notifications?

The URLs generated in notification emails take you to the target record in Core UI. We're moving our users to SOW and CSM/FSM Configurable Workspaces and these email notifications are undermining our efforts to get users away from Core UI. The notifi...

alrescate by Tera Contributor
  • 816 Views
  • 4 replies
  • 0 helpfuls

Resolved! Issue with User Criteria Script

Hi I am trying to write a user criteria script to restrict users from accessing standard change templates where they are not a member of the assignment group listed in the template.  It works in background scripts but when I apply it to a record and ...

CCZMAX1 by Mega Sage
  • 614 Views
  • 4 replies
  • 2 helpfuls

ServiceNow Github Integration

I tried to read about earlier similar questions and it appeared to me that earlier questions were more focussed on Developers of ServiceNow App wanting to integrate to Github,. However, I a end user of ServiceNow. We manage our Defects, Enhancements ...

joshi-cloud by Giga Contributor
  • 1488 Views
  • 7 replies
  • 0 helpfuls