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Hi everyone,I’m new to ServiceNow and looking for some tips on setting up and managing incidents. What are the most useful features or steps I should focus on to make the process smooth and efficient?Any advice or best practices would be great. Thank...
When I am doing a Report to the dashboard its not highlight the report titles
Just got my CSA and I am starting my journey into Micro Certs. However, my educational experience is in cybersecurity and I want to keep momentum going on that front as much as possible. What kind of work or implementations can be done with ServiceNo...
When the on-demand course for ServiceNow Administrator Fundamentals Xanadu will be available, any major changes?
Hello, SysAdmin forum members.
Hello I have tried adding conditions to the OOB notification - KM: Article Expiry Warning to trigger only when a knowledge article is set to expire for a particular knowledge base. I can see the events are fired but no notification is sent. Has anyon...
Hi All,I'm trying to create a report for my director who wishes to see tickets that he is "Following". I tried searching the forum here and found a previous request for this from 2017, however that did not work for me. Looking to be able to create t...
I am relatively new to ServiceNow, just finished the CSA course and preparing for the exam. As the subject states, I cannot find the Reports module in "All" menu, and this is a new PDI I'm running under the sys admin user. Thank you
Hi I am using custom portal where we have extended sc_request and sc_req_item table and created 1 custom catalog item to submit the request.but on portal I when end user create the request and submit it, then on ticket status page 'Add attachment' an...
I just finished my Xanadu delta (relevant, but I won't say why - ikyky), and I am now looking at sys_audit.list on my instance and see that I've got over 20 million records there -- 7 year's worth of data, as we've been customers since 2017.This can'...
Hello Everyone,Is there a way to take the ServiceNow Associate System Engineer Class (self paced) without having to pay the $500?Please advise if there's a way to share credits or go around this so that I may obtain the voucher after completing the c...
Hi.Why in the cmdb workspace can I export some lists and I can't?Please, can anyone help me understand why I can export certain Workspace CMDB lists and not others?I emphasize that I am the tool's admin, and even so, in the Business Services list, th...
In this article, I have created the Six (6) Steps On How to Start Learning ServiceNow.Whether you are an IT professional looking to advance your career, a developer eager to build custom applications, or a business leader aiming to improve operationa...
I've been instructed to add quite a few fields to the OOB Location table. I don't want to be "that" person who mucks up a base table with a lot of junk that a future admin will be scratching their heads about, so I think extending the table would be ...
Personal Instance is facing issues , gets offline and doesn't go online again even after waiting for 24 hours. Faced same problem multiple times making all the work and progress lost. Releasing new instance also not makes the solution as the problem ...
