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Forum Posts

Dashboard and reports for system Administrator

Hello Everyone, Want to create a dashboard that will help for admin activities like Clones scheduled, ldap and Mid server status ....looking for advise what other areas can be monitored and reported  that can help for admin day to day activities.also...

CV1 by Tera Contributor
  • 941 Views
  • 3 replies
  • 2 helpfuls

Resolved! UI action button not working properly.

Hello all, Good evening.I have created a button on Incident form.UI action name: EscalateSo, the user should be able to click the button only twice.SO, I have created a field "Escalation count" (u_escalation_count) of type integer on the Incident for...

Pallavi65 by Tera Contributor
  • 1665 Views
  • 6 replies
  • 0 helpfuls

Button control on the preview screen

I want to hide the buttons on the preview screen.What settings do I change to do this?    ↓I would like to hide the two buttons marked in yellow in the image below.  

preview.JPG preview2.JPG
bonsai by Mega Sage
  • 727 Views
  • 3 replies
  • 0 helpfuls

Creating a plan of action to mature ITSM and ITAM.

Pardon me for this question which might appear to come from a novice but I am hoping for some guidance from the kind people of this community. ITSM and ITAM modules have recently been launched and the implementation partner has left. The organization...

iamkurt by Tera Contributor
  • 577 Views
  • 1 replies
  • 0 helpfuls

CSA exam

Hello, I'm planning on taking the CSA exam this week. What release am I taking?

Rayan45 by Tera Contributor
  • 1275 Views
  • 4 replies
  • 0 helpfuls

On-Call Schedule calendar .ics file download

Hi, a client of mine had configured OCS and is using the reminder email with a download link that allows agents to download their calendars using the ics files. There is a particular shift (cmn_rota) record that is problematic. It somehow downloads a...

Best Learning Process for Newbies

When you first started your ServiceNow journey what were some of your best practices or what are some things you learned along the way that could help others?

ericqmanning by Giga Contributor
  • 1756 Views
  • 5 replies
  • 3 helpfuls