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SysAdmin forum
NEW area for SysAdmin to gather and discuss best practices and how-to's
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SLACK community for ServiceNow developers and Admins

For those new to the platform or never new existed.The largest independent ServiceNow developer community with over 11,000 registered members and 500 active daily users. A community-led program to network and share ideas on the ServiceNow cloud platf...

How-To import data directly from an Amazon RDS database

I used the Amazon RDS Spoke documentation to configure credentials for importing data from an Amazon RDS database.  But when I open IntegrationHub I'm not sure how to configure it?  Is there any additional documentation that I'm missing on steps to c...

Jim O_Shea by Tera Expert
  • 1232 Views
  • 3 replies
  • 1 helpfuls

Resolved! Archiving Extended Tables: System Behaviour

Hi,  We have a custom table which is extended basically from Task table. Lets call it as a Table A. There are other 3 tables, which are extended from Table A. Lets call them as B,C and D. If we open table A list, we can see data from tables B,C and D...

madhuv by Tera Contributor
  • 704 Views
  • 1 replies
  • 0 helpfuls

How to trigger the "Subscription Overused" OOTB Notification

Hello Community! This might be a simple solution but I've been wracking my brain for days. Hoping for your help.I just configured Subscription Management for my organization and I now want the Service Desk Manager to receive a notification when Fulfi...

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Dee13 by Tera Contributor
  • 1042 Views
  • 3 replies
  • 0 helpfuls

Custom Applications vs. OOB

I would like to ask how many SN admins are asked to customize a module to fit the companies needs instead of syncing the process to what is already Out of Box for ServiceNow?

thuskey76 by Tera Contributor
  • 891 Views
  • 3 replies
  • 0 helpfuls

Resolved! Using the Upgrade Plan platform feature for Xanadu

Does anyone know if the Upgrade Plan feature will include plugin removal (uninstallation) as a part of the build (on the builder/dev instance) like it does for plugin installation/updates?I've processed all my skipped records and updated all my plugi...

jMarshal by Mega Sage
  • 992 Views
  • 3 replies
  • 3 helpfuls

sys admin certification journey

hello everybody im new to the servicenow environement and i want to know on what and where i need to focus to pass the exam the better way .  best regards 

JordyS by Tera Contributor
  • 1208 Views
  • 14 replies
  • 1 helpfuls

Resolved! Dynamically populate BCC on Email Client Template

I'm looking for some easy to follow simple steps on how to dynamically populate BCC field on an Email Client Template. I have done this previously at the notification level without issues (calling an email script). Seems you cannot do the same with E...

Geoff_T by Mega Sage
  • 962 Views
  • 2 replies
  • 0 helpfuls

Travel

How much do you travel as a Sys Admin for Service Now?  Could it be fully remote?

Sonjador21 by Giga Contributor
  • 1122 Views
  • 8 replies
  • 0 helpfuls

Specialized Admin Role in SecOps CC

Hi all,I'm relatively new to ServiceNOW. My current role is a Configuration Compliance Manager in Security Operations. I work in a large Financial Services company, and we are expanding our use of Service NOW enterprise wide. We are in the middle of ...

Greg Stone1 by Tera Contributor
  • 673 Views
  • 2 replies
  • 0 helpfuls

Dashboard Widgets- No Data to Display

Is there a way to change the "No Data to Display" message on dashboard widgets?  For example, can I change the text to something else or can I insert a blank pie chart or other graphic? The message is displaying correctly - there is in fact no data t...

MichaelaJ by Kilo Contributor
  • 707 Views
  • 1 replies
  • 0 helpfuls