I was looking for a way to navigate to a platform record form using the employee portal's search bar.
Although I haven't been able to verify this in PDI yet, I enabled AI search in a test environment, and when I entered the value of the number field into the portal's search bar, it navigated to the expected screen.
However, when testing with multiple tables, some transitions fail based on the number field value.
This behavior seems to be unreliable, especially when using the number field in the source table.
I'm having trouble finding official documentation to confirm whether the AI search is behaving incorrectly.
Is it possible to perform the same search using field values other than the number field?
Currently, it's not possible, but if anyone knows how to configure it, please let me know.
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https://www.servicenow.com/community/sysadmin-forum/i-m-looking-for-a-way-to-navigate-to-a-platform-...
