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Where and how TAP/ FTS is measured.

MishB
ServiceNow Employee

Where can I find  FTS and or TAP usage by an individual customer?

How this is measured by case and or customer?

  • How many times is Follow The Sun = TRUE in the case.
  • How many times was follow the sun marked as true in each case

 

#FTS,  #TAP, Delivery, Reporting,  #Dashboard,#Follow the Sun

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