How to trigger the "Subscription Overused" OOTB Notification

Dee13
Tera Contributor

‎02-07-2023 11:51 AM

Hello Community! 

This might be a simple solution but I've been wracking my brain for days. Hoping for your help.

I just configured Subscription Management for my organization and I now want the Service Desk Manager to receive a notification when Fulfiller licenses are over-allocated (which they currently are).

 

There's an OOTB notification called "Subscription Overused" which seems exactly what I need but for some reason it's not triggering. Here's the information I have under "When to Send"

Dee13_0-1675799335331.png

The OOTB condition is End dat at or after Today. I added the Allocated Status and Measured Role Types conditions. What am I doing wrong?

Many thanks!

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3 REPLIES 3

LionelM
Tera Contributor

‎09-13-2024 07:16 AM

Did you ever found out ? i have the same problem, even is not firing after "licencing engine" calculate an over-allocated subscription

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Dee13
Tera Contributor

‎09-16-2024 02:47 AM

I'm afraid not. I pretty much gave up on it as the value wasn't worth the effort in figuring out why this notification wasn't triggering.

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LionelM
Tera Contributor
In response to Dee13

‎09-16-2024 03:00 AM

I have done the following :

1) Create a Business Rule on subscription_detail table to execute a script firing the event :

 

(function executeRule(current, previous /*null when async*/) {
gs.eventQueue("snc.subscription.overused", current, gs.getUserID(), "NAME OF YOU SUB");
})(current, previous);

 

2) designing a notification on table license_details sent when event "snc" is fired
 
It's working but not great yet
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