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3 weeks ago
Hi everyone,
I'm working through the ServiceNow Administration Fundamentals training, and I'm stuck on Lab 1.3.1 – Create incidents using core lists and forms.
I've completed the required steps, but the lab validation continues to fail. I've verified that:
- The incident was created successfully.
- The required fields were completed.
- The incident is assigned to the correct assignment group.
- The incident appears in My Groups Work.
Has anyone experienced this issue or knows if there are any commonly missed steps in this lab?
Any guidance would be greatly appreciated. Thank you!
Solved! Go to Solution.
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3 weeks ago
Hi @EvaristusA
Are you referring to the impersonation with the correct platform user? Please check that first. If the issue still persists, share more details about your instance along with the error screenshot.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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2 weeks ago
Lab 1.2.1: Grant and verify access to applications: Lab 1.2 Grant and Verify Access to Applications
Lab 1.3.1 - 1.3.3: Working with incidents. : Labs in Fundamentals
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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3 weeks ago
Hi @EvaristusA
Whenever task validation fails for any course's lab instance, go through the validation instructions from the beginning and verify each step one by one.
In most cases, you'll be able to identify and resolve the issue yourself.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti