Widget button in service portal my request page
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12-26-2022 08:31 PM
Hi all so I have a task , creation of widget button on (my request page) of service portal.
The buttons are (Accept resolution) and (Reject resolution).
This buttons should be display only when incident state is resolved.
When clicking on “Accept Resolution” button, the incident state must be updated to Closed with an additional comments written : “Resolution accepted by the user”.
When clicking on Reject Resolution, a popup should be displayed with “Additional Comments” to be populated by the user. Then the incident state must be updated to “Work In Progress” and assignment group must be notified.
I created buttons using HTML and CSS but I have problem with client and server side script. can someone help!
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12-28-2022 02:40 AM
@SAM321 but this is a list, how will you accept / reject for all resolved incidents? don't you think it should be on form?
Raghav
MVP 2023
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12-28-2022 02:42 AM
@RaghavSh yes...so it should be in request page?
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12-28-2022 02:46 AM
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12-28-2022 02:51 AM
yes, this page is fine, this is ticket page, I will post the code soon
Raghav
MVP 2023
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12-28-2022 03:16 AM
ok thanks sir @RaghavSh
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