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Resolved! Is this action unnecessary?

A large number of OOTB "send_notifications" actions are created as flow engine context records [sys_flow_context].I thought they were actions to be used within flows, but it seems that's not the case.After a little research, I found that they appear ...

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bonsai by Mega Sage
  • 328 Views
  • 1 replies
  • 1 helpfuls

User not part of group's member receive the notification

Hi All,There is notification on of the custom table and notification sent to "XXX" group when condition satisfied.But problem here is user  is not part of the group receiving the notification, however the user is manager of the group. In notification...

Trouble with 'manager' provisioning from Azure AD

We've made several attempts to get 'manager' synchronizing from Azure AD with no luck.  I've read to simply set it up in Azure AD from 'manager' as a reference field to 'manager'.  The text fields continue to populate, but manager never succeeds.  My...

Tom Brown by Mega Guru
  • 4234 Views
  • 8 replies
  • 2 helpfuls

Trouble Getting Skill Assignment to Work With Incidents

I've gone through this tutorial a few times and also through all the other documentation I could dig up.   https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/administer/advanced-work-assignment/concept/skills-routing-tutorial.ht...

Alan42 by Tera Guru
  • 723 Views
  • 3 replies
  • 2 helpfuls

Employee Roles for ESC Portal

Hello!  We are in the process of cleaning up our users and it has been noticed that the previous team responsible for Snow were manually adding the cmdb_read role to each employee so they could see reference fields while logging tickets. We've been t...

LiamO by Tera Contributor
  • 969 Views
  • 6 replies
  • 0 helpfuls

Where is configuration set of price type currency format

Hi Everyone, I want to understand the configuration behind the value formatting of a field with the "Price" type.For example, the "Cost" field, which is of type "Price", has a value like 987654321, and it is displayed as 987,654,321 with commas inser...

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rmaroti by Tera Contributor
  • 902 Views
  • 9 replies
  • 0 helpfuls

CSA

Hello All, Can you suggest some sites or articles where I can practice / do a mock test before appearing for CSA exam.  Nalla