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NEW area for SysAdmin to gather and discuss best practices and how-to's
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Thank You

Not a question to be asked but just wanted to show my appreciation for the knowledge i am learning about ServiceNow.

LamontF by Giga Contributor
  • 721 Views
  • 4 replies
  • 2 helpfuls

Resolved! Are you comfortable with the platform?

I recently earned my ServiceNow CSA certification and have been building hands-on experience with the platform. I’m curious to hear from others—how long did it take before you felt truly comfortable working in ServiceNow day-to-day? Was there a speci...

MalaikaD by Tera Contributor
  • 1054 Views
  • 6 replies
  • 0 helpfuls

Resolved! Need Guidance

Hi My name is Nehal Chavda. So blessed to have community like this.  As a ServiceNow RiseUp Alumni with experience in UX Research & Design and Gen AI (Now Assist), I’m currently exploring the best career path where I can truly grow and make an impact...

NehalC by Tera Contributor
  • 2660 Views
  • 8 replies
  • 5 helpfuls

Not able to change a users email address

Trying to change a users email address. I understand to do this you need to check the "Generate new password and notify user immediately" box at the bottom of the edit page. The question is how does this affect users using SSO?

ServiceNow Report Access Issue

Dear All, I have created a scripted report for an user and shared with him, But while running that report ,User is unable to see any records over there. Please find the SS attached for reference and provide your input. Thanks,Sam   

SambitRath by Tera Contributor
  • 727 Views
  • 5 replies
  • 0 helpfuls

"unknown tag 28 encountered"

I found the following REST-related error in the article below! https://www.servicenow.com/community/sysadmin-forum/where-are-errors-logged-if-the-rest-api-returns-an-error/m-p/3508378#M22561 I found a REST-related error in the following article!The e...

bonsai by Mega Sage
  • 1003 Views
  • 4 replies
  • 2 helpfuls

Flow Designer: 'If' flow logic conusion

Hi all. I have a case where I've built a flow that tracks like this... trigger (service catalog)>get catalog variables>ask for workflow start approval>wait for condition (approval is approved)If 'approved' is 'true'>do the following in parallel (2 sc...

davidvetter by Tera Contributor
  • 502 Views
  • 1 replies
  • 0 helpfuls

Resolved! Where are errors logged if the REST API returns an error?

I manage two ServiceNow instances.These two instances send and receive records via the REST API.At one point, the status code for a REST action was anything other than 200.The error message from the sending instance included "unknown tag 28," and the...

bonsai by Mega Sage
  • 987 Views
  • 3 replies
  • 3 helpfuls

LDAP sync with Windows AD changing assignment group names

I have a request to update a group name in ServiceNow. We use Windows Active Directory LDAP to manage our Groups. The group that needs to be changed has been around for a while and we don't want to create a completely new group. My goal is to be able...