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Community activity

Configure Google Custom Search Integration

This article will help you enable and configure Google custom search integration in order to make your ServiceNow public articles accessible from external search engines. 1. Request Google custom search integration plugin Currently, this plugin is on...

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  • Service Portal

Can Follow on Tasks be seen on CMDB workspace?

Hi Team, We have follow on tasks assigned to CI owners under compliance audit, so is there any way assigned user can see them on CMDB workspace? please advise how and what to configure to bring them on?  

  • Question

Agent cannot see live chat popup

When an agent is receiving a live chat request, they are not able to see that window popup when they have moved away from the servicenow tab or window. Their settings (Attached) for the browser to allow notifications seem correct. though. What are we...

  • Question

Resolved! Platform Analytics Calendar

Hello, I am trying to create a Change Request calendar and show the date as the Planned Start Date. However, when I try this, the calendar blanks out and does not show anything. I am working in the Platform Analytics Experience environment. Any help ...

  • Question

Users with delete permissions cannot delete on a custom table

I built a couple custom tables and granted delete permissions to a particular role,but users wiht that role still cannot delete records. The custom tables are in the Global scope and are not extended from any other table.When I created them the syste...

  • Question

Resolved! Agent Chat not connecting to available agents

Any Chat bot experts available? To set the mood, Agent Workspace and portal chat work fine in my PDI. In my work instance, set up is the same, but the chat bot does not connect to an available agent. When I open the chat bot in the portal, it shows t...

  • Question

Neighborhood – Deactivate users

Neighborhood members can be added manually or automatically (via User Assignment Rule, executed daily via Scheduled Job).To add members manually, create a record in the Workplace Profile Location Assignments Related List either on the Neighborhood Re...

  • Question

Resolved! Reassigning workflows from one team to another (need to find the flows)

I am trying to set up a search using the background scripts to try and find the names of the workflows which are assigning records directly to certain groups we are looking to retire/reassign. I am struggling to find the table name.I have found a flo...

  • Question

SSO provider integration

Hi All,I'm currently doing SSO provider integration i.e With Microsoft Entra id I created integration profile and established connection also .There is one more step to validate connection before publishing the profile .I'm getting an error. Validati...

  • Question

Standard Change: Assigned To Updates Automatically

Hello,We need help with an issue we’re experiencing with a Standard Change Request.The first screenshot shows that the Assigned to field is empty.  As soon as the user clicks the Schedule button, the Assigned to field immediately updates to the reque...

  • Question

Archived User Group Membership Table

Hello guys, I have this custom script that archives user group memberships (sys_user_grmember). The script works, as it does moves the group membership records to the archived table (ar_sys_user_grmember). However, when I refer to the archived table ...

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