How can we create a filter in report/dashboard according to the month

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Ticket visibility issue in Employee Center

Hello Team, We are facing issue in ticket visibility in the Employee CenterHere are 2 scenarios:1. If a user in "Requested for" or "Requested by"(in any one of these) and also in the "Watchlist" in that case ticket is visible in the Employee Center.2...

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• Tokyo

Should entities be mapped to Service Instance or Offering level

Hi, A customer I'm working with is using "legacy" GRC and the Policy & Compliance module where the application owners attest their applications (entities) against defined security controls (control objectives). CMDB is aligned with the ServiceNow CSD...

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• Policy and Compliance Management

Quality Audit HRSD tickets

Hello,We have a request to build a framework in our HR portal for 15% of non-critical transactions to be route for auditing to help improve the quality of solutions offered. Things to be audited could include whether it was assigned to the right grou...

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New leader for RVA SNUG?

After nearly 15 years at CarMax that includes a decade shaping, scaling, and stewarding the ServiceNow platform, I was recently impacted by the company’s reduction in force. I’m grateful for the RVA ServiceNow community that has been a constant sourc...

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The Jamf Service Graph Connector and the process for updating a deprecated API call

Regarding the Jamf SGC (and SGCs in general), it installs using /uapi/v1/computers-inventory in the data stream REST step, but that version has long been deprecated. In general with these SGCs, is it expected the ServiceNow will push an update to use...

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Getting Customers Off the Ground with Knowledge Management: What Actually Works

Getting Customers Off the Ground with Knowledge Management: What Actually Works After working with customers across industries and maturity levels, one thing is consistent:Knowledge Management doesn’t fail because of missing features. It fails becaus...

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• AI Search
• Knowledge Management
• Search
• Virtual Agent

Populating the Employee field on HR Case

HI, I have a quick question on mapping variables from Intake form to caseOn the record producer - created and employee field which matches the exactly the same field on HR case.tried to populate the employee field on the form with client scripts reco...

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I’m facing an issue with approvals on a custom table that extends Task.

Scenario:I created a custom table extending Task.Added a new State choice called “Awaiting Approval”.Built a Flow Designer flow with the following logic:Trigger: Record updated → State changes to Awaiting ApprovalAction: Ask for ApprovalIf Approved →...

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Volunteer Opportunity: Introducing ServiceNow University Campus Leaders

  Introducing ServiceNow University Campus Leaders   Meet the Inaugural Class Shaping the Future of Tech Talent   These students are bringing ServiceNow skills to their university campuses, and they could use your help.   We're excited to introduce ...

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Enable inactive user to be displayed

I want to display all users in one specific catalog item (sc_cat_item_guide).  I added the catalog item sys id on the business  rule named user query is displaying correct but, all other catalog item with field reference to users table is displaying ...

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• Service Catalog

ui action on draft

 i am trying to make a ui action on the change table on the service portal view to help users fill in the form. The logic works my problem is that i cannot get the button to show when the change is on draft, it only shows when it is pending approval ...

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In Flow Designer, how do I email multiple admins when the article status changes to “xxxx”

I'm working on a Flow Designer flow that needs to send a notification email to multiple administrators when a article status changes to "xxxx" Current Flow Structure 1. Trigger: Record Created (xxxx table)  Condition: Status is 'xxxx'2. Look Up Recor...

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• email
• Flow Designer
• NowAssist

CIS-ITSM Course Instance - No Service Builder

Hello,I am currently working on my CIS-ITSM certificate and am taking the my learning course CIS-ITSM. While doing the labs I realized that I have no SERVICE BUILDER  in my instance. It seems to be a big part of the labs so I'm not really sure where ...

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How to update a variable under catalog task from the flow designer

Hi, We have a requirement of creating a user record on sys_user table from the flow and user id from that user record should be populated on one of the variables under catalog task. How do we populate the variable value on catalog task from the flow ...

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