ServiceNow Community

Teams Notifications Not Received When Now Assist is Enabled in Virtual Agent.

Hi All,I am facing an issue with Provider Notifications in Microsoft Teams when using Virtual Agent (VA) with Now Assist enabled.Scenario:Provider notification is triggered from Virtual Agent.When Now Assist is activated in Virtual Agent, notificatio...

Question

Adding an option to the "edit" drop-down menu in SOW

I have the request to allow users to bulk "accept" incidents from the list view in SOW. I was looking to make it a select option like how the "Assign to me" button is in the drop-down, but I cannot find where I can add it to this list.

Question

Knowledge Article Dashboard - who view the articles

Hi all - I am trying to build a dashboard in the platform analytics to show which articles are most viewed. It currently pulls from data source v_st_kb_most_viewed. * How do I show who are the people viewing the articles? ie their user names. I trie...

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Unable to add group member to group

while adding the group member, system is throwing Job to add or remove role(s) from user(s) of group has been queued?why?

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Service now cad exam

Wanted to ask do you have to take the fundamentals course before you are able to take the service now Cad exam, and if you do , do they give you a discount voucher upon completion?

Question

time taken by approvers for a multilayer approval request

Dear All, I have 2 layer of approval for a request, 1st line manager and second one is with set of people.I want to showcase time taken by each approver for a request.Can anyone suggest me how to calculate without customization?

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Architect

Filtering on knowledge article Views by date range

We have a report on knowledge article views but is there a way to filter by date range or date on when the views were created: OOB, its for all time and its not really useful. So how do we filter on views of knowledge articles by date?

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Performance Analytics
Reporting

Service Mapping via API

Hi all,do you know if is there the possibility to launch Service Mapping via API?

Question

Entites not showing in the entity type while updating the entity filter

In entity filter there are matching records as shown in the screenshot but even after clicking on the update entities no entities are getting populated in the entity section of the entity type as shown below. User is able to view and click the "'Upd...

Question
Integrated Risk Management (IRM)

Users with snc_read_only Role Cannot Open Incident Records in Form View

Hi everyone,I'm facing an issue with a user who has been added to the following groups:2nd_Level_PSS (standard access group)SNC_Read_Only_Group with the snc_read_only roleAccording to documentation, this role should allow read-only access to records ...

Question

Grouping on Tags

In the previous Core UI reporting we could group on tags in the list report. In Platform Analytics this is no longer something we can do. Tags are used a lot in our environment and this loss of functionality is being felt. Is there anyway to group...

Question

How to configure incident management to align with CSDM; a leading practice guide

ServiceNow has made several changes to how incidents integrate with CSDM. This lays the foundations for Service Portfolio Management, Digital Portfolio Management, and ability to tie Events to Business Services. Ensuring first line agents capture a...

Article
Incident Management

Article4 _BCM_TM: Generated Japanese PDF having issue like grammer ,punctuation etc.

ISSUE: When in BCM workspace , Japanese PDF is generated for BIAs (Business Impact Analysis), BCPs (Business Continuity Plans), DRPs (Disaster Recovery Plans), and IMPs (Incident Management Plans) for the Business Continuity Management product ,some...

Question

HRSD: Practical Use Cases for Business Rules, Client Scripts, UI Policies, UI Actions and other

Hi Everyone,I am currently working on the HRSD module and would like to understand in which practical scenarios we typically use the following configurations:Business RulesClient ScriptsUI PoliciesUI ActionsSpecifically, I’m looking for real-time HRS...

Question

Resolved! Servicebridge

what is the differance beetwen the servicebridge providers and servicebridge consumer? Is the servicebridge consumer application needs to be installed client side

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