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What`s New Popular Posts More The latest in Community Posted by jordancbaron Heading to World Forum Sydney? So Are We. G'day, Community! If you're an Australia-based practitioner, or just love a good ex... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 29, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by ServiceNow Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes Lately, it’s become ha... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by laurentapia The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps The #BuildMoreWithBuil... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More Posted by Travis Toulson Australia: The release where AI delivers for developers Australia: The release where AI delivers for developer... Read More Posted by mchawla8 Stop Context-Switching. Start Building. ServiceNow EmployeeWorks is at CreatorCon. Stop Context-Switching... Read More Posted by laurentapia The Session You Need at Knowledge (Plus a Quick Ask) From Shadow AI to Sanctioned AI: One Session You Shoul... Read More Posted by DanielCordick I Work for a ServiceNow Partner, and This Is My Plan at Knowledge 2026 I Work for a ServiceNo... Read More Posted by Paulsylo An MVP's Guide to Knowledge 2026 Hello all! With Knowledge 2026 around the corner, I am very excited to meet you all... Read More Posted by Phil Swann Jeeping4Community: My Advice for Knowledge and CreatorCon 2026 Hey there. I'm Philip ... Read More Posted by sachin_namjoshi Knowledge 2026: What I’m Actually Focusing On (and Why It Matters) Knowledge 2026: What I... Read More Posted by MS25 I work as a ServiceNow Architect, and this is my plan at Knowledge and CreatorCon I work as a ServiceNow... Read More Posted by jordancbaron Add the Vibe Code Lounge to your Knowledge Agenda! The Vibe Code Lounge at CreatorCon Is Exactly What It ... Read More Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Travis Toulson Find Your Squad: The CreatorCon Hackathon is Tuesday, 5/5 Find Your Squad: Creat... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Andy H1 Aborting MID Server upgrade due to pre-upgrade check failure: Signature verification failed: Manifest not found Read More Posted by Mouad2 Roles and responsibilities: Business Owner, IT Application Owner and Owned by fields Hi fellow ServiceNow e... Read More Posted by Stewe Lundin Can I some how export my favorites... Can I some how export my favorites and their settings(icons, custom names and color... Read More Posted by Geet Rana Discovery not able to discover cisco-ucs device. Dear All, We have a requirement of configuring discove... Read More Posted by Nik Amy AWS discovery is not discovering any VM's Hello, AWS discovery is not discovering any VM's. I did apply workaround mentioned ... Read More Community Highlights prerna_sh Specialist Risk Rating Roll-up on vendor level Hello Everyone,There is a concept of Risk rating roll up in TPRM in my case this is... Read More George_1 Specialist Virtual agent live chat report Any OOB dashboard that captures all the Virtual agent conversation / AI Search resu... Read More IbrarA Specialist Exporting ServiceNow Records to Microsoft Word Using a UI Action In my last blog, From ... Read More George_1 Specialist Agent Chat Transfer – Translation Between Agents I have a questions regarding Agent Chat in Workspace a... Read More George_1 Specialist Agent Chat Transfer – Unable to Leave Chat After Agent 1 transfers the chat to Agent 2, Agent 1 remains in the conversation an... Read More IbrarA Specialist From Form to PDF: Building a Record Export Button There is an ask that sounds very common but confuses a... Read More Tejas Adhalrao Specialist How to store data for the current user session in UI Builder? Hi everyone, I'm worki... Read More George_1 Specialist Affected details reports Incident form In the Native UI, the Affected Details tab displays 3 reports/widgets, whereas in t... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: [EMEA] Software Asset Management Office Hours Hosted by Abigail Lavadia 4 Aug, 2026 12:00 AM PDT Event Details Online ServiceNow Exchange: From Strategy to Results - ServiceNow SPM End-to-End Hosted by ServiceNow 4 Aug, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: Office Hours: IT Operations Management (APAC) Hosted by ServiceNow 4 Aug–5 Aug, 2026 11:00 PM PDT Event Details Online ServiceNow Exchange: Platform Analytics Academy - Building Platform Analytics using Dynamic Guidance Hosted by ServiceNow 5 Aug, 2026 09:00 AM PDT Event Details Online Sāo Paulo Lab: Transform to Autonomous Customer Service: Build AI Agents that Deliver Value​ Hosted by ellensalemme 5 Aug, 2026 09:00 AM PDT Event Details Online Webinar: From Technical Debt to AI-Ready - Reset Your ServiceNow Experience Hosted by HollyHorton 5 Aug, 2026 12:00 PM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

TNT: "oldValue" in Client Scripts is NOT the Same as Previous Value

Part of the Tips 'N Tricks" series. Just wanted to remind people that the "oldValue" parameter in Client Scripts is actually the value of the field when the form loaded and is NOT necessarily the value of the field/variable just before it was changed...

  • blog

Creating and Use a Response Template

 Response templates provide reusable messages that can be copied to an incident or task forms to provide quick and consistent messages to usersProcedure In the main platform, in the filter navigator type “Response template” to bring up “Response temp...

  • Question

Microsoft Teams Integration - topic showing that shouldn't be

I have a weird issue where there is a "_view_approval_details_" topic appearing on the Virtual Agent that popped up when the system was integrated with Microsoft Teams. If I go find the topic record, the "Is Topic Visible" field is set to false.If I ...

  • Question

Implementing Business Continuity Management (BCM) in your organization (with video tutorials)

It's time to accelerate your BCM adoption journey   Welcome to the Getting Started page for Business Continuity Management (BCM), where you can find the resources you need to be successful with ServiceNow BCM, including the IT Disaster Recovery domai...

  • Article
  • BCM
  • Business Continuity Management (BCM)
  • Governance Risk and Compliance
  • GRC

Assets & Attachments in knowledge center

We're exploring the Knowledge Center in our test environment. Currently, we're on the Zurich version. I'm curious to understand:The differences between assets and attachments How to make attachments appear in published knowledge articles

  • Question

Test Community Case – Email Tab & Reply Validation

Hello Team,This is a test request to validate the Community Case email functionality.Please verify:- Email tab is available on the Community Case.- Reply action defaults to the original sender's email.- Original CC recipients are preserved. 

  • Question

Resolved! Is it possible to add popup in ServicePortal & stay OOB?

Is it possible to add a popup message to the business portal on load without customizing the homepage?   I want to preserve the homepage OOB so it can get any future upgraes, therefore I don't want to add a widget to the page directly. I see CSS over...

  • Question

Substate values not visible in list view

In the 'alm_hardware' table, we have a field caller 'Substate'. This substate is dependent on state field, and both these fields are taken from 'alm_asset' table. Actually, hardware table is extended from asset table. Now the problem is for some of t...

  • Question

Record fields is not editable

Hi, A bit new to ServiceNow but I will try to be concise as possible. So we created this table and extended it from HCLS case. The table is under our own application scope. We added new fields on this table but since we extended this, there are a lot...

  • Question

Resolved! Script to Find Earliest/Latest Date entry from a set of records

Hello! I've been tasked with finding a way to coalesce reporting data in a custom app and am not quite sure how to surface the earliest and latest dates associated with a record. The inputs are from a report generated in a Custom app. Essentially, 1 ...

  • Question

Incident: Developer Site Restored and PDI Availability Issues

Update: July 29, 2026 We are investigating reports that a small number of PDIs remain offline and will share updates here as more information becomes available.    Update: July 27, 2026    The infrastructure issue has been resolved, and all PDIs are ...

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