ServiceNow Community

when sctask work note updated need to create the incident using flow designer

Hello EveryoneI have requirement when Sc_task's work note updated and if it contains the text ' file creation failed' need to create the incident using flow designer.I tried it but its not working as expected can you please help me on that and have ...

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Conflict Between Dictionary Override Reference Qualifier and Script Include Logic

Subject: Dictionary Override – Reference Qualifier blocking custom Script Include logic for filtering Department field. Hi all,I’m working on a use case in ServiceNow involving the cmdb_ci_business_app table.In this table, there are two reference fie...

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ZenDesk to ServiceNow Migration from scratch

Hi,We have a plan to migrate Zendesk to ServiceNow and I have never done from scratch, so please provide some inputs like what all I need to consider while implementing. Currently ZenDesk using these features and need to implement the same in ServicE...

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Incident Management

Ci field is empty in asset record

Hi All, In asset record the configuration item field is empty.But the asset has the respective ci in the computer tableDoes anyone have any idea? regardsvengadesh

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Hard Code order_by in a cloned data table from instance widget

I would like to hard code my already cloned widget to order by a field that is a reference field on the data.tableI found this online so I understand where I need to update this, but WHAT do I update data.o to? The line data.o = data.o || $sp.getValu...

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How to Upgrade from Washington to Yokohama?

Hi Team, Client wants to upgrade from Washing to Yokohama, please guide me through the process.How to do the upgrade?What points to consider as pre upgrade activities?What are the post upgrade process?Any other things. Iam completely new to upgrade p...

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How to Trigger the SLA from workflow only and does not trigger like normal SLA Definition works

I create one SLA definition and want to trigger it through workflow only . But it trigger it from SLA definition , want to make it disable .and to trigger SLA from workflow, I follow these script but it didn't work(function() { var slaDefinitionId...

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Including a widget inside an ng-template record

Hi everyone, I have created a new Service Portal Widget which adds some extra fields to the walk-up appointment booking form. This is all working end-to-end, the only thing I'm struggling with now is embedding this new widget inside of a template. T...

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Azure SGC - Filter Out Generic Resource data to be ingested into the CMDB

Hi Team, I have a use case where my customer is using the Azure SGC. When the Azure SGC is collecting data, under the SGC-Azure Generic Resources, there are many Resource Types that my customer wants to filter out because the data is not needed. ...

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Need Clarification

I have a requirement where in i need to trigger tasks based on multi row variable set, if there are rows entered, then a task should trigger else it should not how can i do this in workflow?Please help thanks

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To occupy the blank space of the hidden variables by another variables in variable set

Hi @Ankur BawiskarAs shown in the screenshot i have variables in the variableset (which are divided by container split)variables into the left are hidden by ui policy , and the variable at the right needs to occupy the blank place.

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Issue with Hiding Variables in Variable Set on Service Portal: Blank Space Left on Form

Hello ServiceNow Community,I’m facing an issue with hiding variables on the Service Portal form and need some expert guidance to resolve it. Here's the scenario: I have created a variable set that is being used in multiple catalog items.Some variable...

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Simple List Visualization automatically defaults to Active records in Task table

Does anyone know if there is a way to stop the simple list from using the task table as its default table. This table can be quite large with many active records in it. It would make sense for it to default to no table or a smaller table so that th...

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Change the time zone to trigger the notification

In our current setup, the ServiceNow instance operates in the IST (Indian Standard Time) zone. A business rule was implemented to monitor incident creation for a specific domain. The rule triggers a notification when 25 incidents are created in a sin...

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Resolved! platform Analytics

The Zurich Release is great, however people with the ITIL role are not able to choose and Switch back the Dashboards to the Core UI. I would like to know how can I provide option to the ITIL users in our organization to switch back if required giving...

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