ServiceNow Community

Resolved! Show Variable Editor for Incidents Created from Backend

Incidents created via Record Producers shows the Variable Editor section. However, incidents created directly from the backend do not.How can I make the Variable Editor section visible (with empty variables) for backend-created incidents?

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Can't see the topic added in Employee Center

Hi,I created a new topic called “Vie de l’agent”, but by mistake I deleted the standard topic “Hardware”.I recovered the Hardware topic from another instance and reconfigured everything — parent/child relationships and connected content (catalog item...

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Unable to reply to my own post

Hello Team, I have created a post in the ServiceNow community, but I am getting an error as shown below. My original post link here: My Original post Just to let you know, my email ID was already verified, and I have attached the screenshot below a...

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Zurich release new feature - ReleaseOps

Hi, Just came across something game-changing: ReleaseOps!Managing software releases used to feel like juggling flaming torches—constant monitoring, last-minute approvals, and a fair share of stress. But ReleaseOps flips the script.It automates relea...

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Knowledge articles language filter

When creating knowledge articles in ServiceNow, you can select the language if multiple languages are configured in the system. In Norway, some users prefer articles in Norwegian, while others prefer English. However, the Employee Center automaticall...

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How to submit request via API .

I have created one catalog item.i need to publish API for this catalog item and need to provide API details to customer.please guide.How we can implement this functionality in servicenow?

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case creation page

Hi Team,How to configure additional fields in HR workspace case creation? Few fields like opened for description are getting disappeared and not sure why its happening.

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We need to create Distribution List using microsoft exchange online spoke.

We want to create Distribution List using microsoft exchange online spoke. we have integration Hub subscription as well with our client. Please suggest the best way to achieve this requirement.

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Landing paging HR workspace

Hi Team,I need to change the default filter conditions when i click All HR cases, SLA at risk in Landing page. I am aware that we can change that via UI builder but wanted to know if we have any configurations to change it without touching UI builder...

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roles required for sibling task creation

we wanted to create new sibling tasks in MSI response task but we are not getting new button! what are the roles required to get access to create new sibling task apart from manager role - TIA

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Resolved! MSIM Workspace

Hi Team, users with role sn_msi.workspace_manager can still unable to add the other groups in "Allowed groups" in Enforce Restriction section in Major Security Incident Management. Please suggest how to find this issue?

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Resolved! Eleven Best Practices for ServiceNow Request Management

ServiceNow Request Management is a powerful tool that streamlines the way organizations handle service requests, ensuring efficiency, transparency, and satisfaction for end-users and stakeholders. However, its effectiveness depends on how well the pl...

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Custom Component Dispatch Event now-ui.json setup

Hi, I'm trying to dispatch an event from a custom component to open a record on click. In my first try I successfully dispatched an event, but I couldn't configure the response in the UI Builder, as I only saw undefined in the payload.So now I search...

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API setup based on user access

Hi Team, We are planning to integrate co-piolet and chatGPT with ServiceNow so users can create/update/search anything from chat. But we are stuck at API access level of permissions. we can't use one API credentials as that is not right. Also we cann...

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Seeking Guidance on HR Gold Build Development

Hello ServiceNow Community, I'm developing a Gold Build for HR processes based on our internal delivery framework and could use some expert advice.What I've Done:Studied our internal implementation methodology (DGEM)Created acceptance criteria for ke...

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