ServiceNow Community

Database View report – Handling Short Description conditions across multiple sc_task records

Hi team,Report on RITM where one task (Short Description starts with X) is Closed Complete and another task (Short Description starts with Y) is not Closed Complete I have a requirement to create a report where:A RITM has one Catalog Task whose Short...

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SOW button invoking NowAssist skill and opening modal

Hello ServiceNow Community,I am working on a requirement in Service Operations Workspace (SOW) and would appreciate some guidance.I need to create a custom button on the Incident form that is visible only when:the Incident is created from SOW, andthe...

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Regarding the reference fields

Hello,The reference fields in the native view has info icon button which upon clicking gives the open record and we can open the record, now for the same reference field in workspace i cannot see the info icon button, how can i configure that in work...

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How to deactivate the workflow properly

Hi, Please advise to deactivate the workflow, the workflow is in Published status = true but the active status = false Between the many combinations of Active (true or false) and Published (true or false), what is the proper way to "unpublish (deacti...

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Auto Deletion of CI from CMDB

Hi ServiceNow family.CMDB data in all the 3 instances (Dev/Test/Prod) are not same. I am checking whether there are any settings/scripts which are running periodically and deleting Cis in CMDB and analyzing the settings / Scripts running / Scheduled ...

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Resolved! Magnifying glass and "i" button is not showing in workspace form, how to show it?

Magnifying glass and "i" button is not showing in the workspace form, how to show it? @Ankur Bawiskar

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in RITM table stage choices created automatically in sys_choice-how to identify source

Hello Community, We noticed multiple stage field choices for sc_req_item were created in the sys_choice table on 27-Jan.The created_by user says they did not create them manually, and no workflow executions ran on that day.Could these choices have be...

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how to see payload of "Serviceonow user provisioning with Microsoft Entra ID"

Hi Team, We have Configured ServiceNow for automatic user provisioning with Microsoft Entra ID as below doc and able to get all the user details. https://learn.microsoft.com/en-us/entra/identity/saas-apps/servicenow-provisioning-tutorial Just want ...

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Copy of 'Triage and categorize ITSM incidents' agentic workflow is not working properly

copy of 'Triage and categorize ITSM incidents' agentic workflow is categorizing incident category & subcategory but its not classifying service/service offering.anything to update ?

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(Article 2_TM) My cheat sheet on Data Foundation (CMDB & CSDM)

My cheat sheet to easily memorize few important topic about data foundation. CIS- Data foundation is one of the ‘not easy’ exam . So here is my cheat sheet.This cheat sheet aims to make it easier to help community members to memorize few important po...

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Resolved! Automation Scope in ServiceNow Administration

Hi Team,Give me any ideas (Pointwise) of Automation Scope in ServiceNow Administration. Normally we are getting tickets related to Incident Management, Problem Management, Change Management, Service Request Management (SRM) (RITM's, Workflow related)...

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Now assist AI search now working

Hello Everyone. I have installed now assist in AI search plugin and activated it. But still the AI search is not working. Please find below details. Everything seems

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MVRS

Hello, is there a way that I can do MVRS dynamically to change depending on the topic selected in a select box in a record producer

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Excited and nervous: Waiting for the Next-Gen program in April.

Hello everyone! I’m reaching out because I’ve just finished the initial fundamentals and I’m eagerly waiting for the ServiceNow Next-Gen program which starts this April. I’m incredibly excited about the possibility of being selected! Here’s the thing...

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Resolved! Agent Chat not connecting to available agents

Any Chat bot experts available? To set the mood, Agent Workspace and portal chat work fine in my PDI. In my work instance, set up is the same, but the chat bot does not connect to an available agent. When I open the chat bot in the portal, it shows t...

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