Adding user manager as cc in email notification

Hi Team, We have created a scheduled script to send open incidents to all the technicians individually it is working and going html table report individually in one scheduled script but our use case while sending individual email we need to add cc or...

• Question

hide the variables in a variable set for a particular catalog item

Hi @Ankur Bawiskar i have created a catalog item and added variables set to it, in this variable set i have variables which are mandatory at the dictionary level , but i want to hide this variables  to the  catalog item in which this variable set is ...

• Question

Looking to create a Report on ServiceNow-License Allocation History.

Hi there,I want to create a report to pull the license allocation history as you can see on the subscription Management dashboard. Please refer the screen shot. How this dashboard pulls the data in the bar chart called "Allocation History". I need to...

• Question

There is a "Local news people" Kb article section which is not appearing at the portal.

The "local news people" section is not visiable on the service portal home page for the users who are belongs to "Panama", "colambia", "costa rica", "Argentina" and some peoples are able to see the section on the portal who are belongs to "chile", "B...

• Question

How to insert multiple images in catalog item.

i need to insert 3 pics in a variable of a catalog item in ServiceNow , based on the requirement user needs to be select the picture. can anyone tell me the step by step process for achieving this?

• Question

Can ServiceNow perform API discovery for external services?

Hello team,I’m exploring ways to enhance visibility into external integrations and was wondering—does ServiceNow support API discovery for third-party or internal services? Specifically, I’m looking to identify and map APIs consumed by applications, ...

• Question
• Discovery
• Service Mapping

LDAP, we are unable to retrieve the values of the 'enabled' attributes from the Active Directory

 Hi Team, I am able to fetch all attributes from Active Directory into the ldap_import table. However, I am unable to retrieve the enabled attributes from the AD directory.As part of the LDAP integration, user data is expected to flow from the AD dir...

• Question

How to increase space between banner and search bar in Service Portal?

Hi,Could anyone please help me understand how to increase the spacing between the banner and the search bar (as highlighted in the image)? We’d like to move the search option slightly lower on the page.  

• Question

Worknotes is not getting updated

Hello Community , There is one Date field on HR case form. The date value entered in the date field, when matches to todays date then state should change to WIP and work-notes should get updated with comments. The challenge is here - I have created o...

• Question

Why are Discovery jobs not completing?

They seem to still be processing the HorizontalDiscoveryProbe - Pattern Launcher: MSSql DB On WindowsI noticed in the payload, there is a "credAffinity" which is pointing to 1 MID Server, but not the MID Server used for this discovery.    Should I de...

• Question

How the related search results works in the incident form.

• Question

Parent-Child Notification Inheritance (Case/Case Types)

Hello Community,I am working with Case Management (CSM) and have several custom Case Types (child tables, e.g., sn_customerservice_case_mytask).I have configured several OOTB and custom email notifications directly on the parent Case table (sn_custom...

• Question

OOTB Flow action version

Hi All, By mistakenly i added a space in one of the OOTB flow action in production and saved it which changed the state of flow action to draft , is there any way i can get it back to published? Also our instance is going to be upgraded so will it ge...

• Question

Ci number discrepancies in monthly reporting.

I am generating a report to show how gradually we have added more and more CIs in PROD through Discovery. However, the numbers are not making sense to me. See below - I am using the filter below -  My question is why the CI numbers have changed? Why ...

• Question