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Email Notification is not triggered for 1 user but for other users is working fine

I have user who is not getting any email notification when the HR case is created. User has a valid email and the hr case meets the criteria to trigger the notification. I checked the email logs and nothing shows up if the notification was processe...

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Could you please help me with generating a Word document in ServiceNow?

Could you please help me with generating a Word document in ServiceNow? I am looking for a solution similar to how PDF documents are generated. Has anyone implemented Word document generation for any record in ServiceNow? If so, I would appreciate gu...

Question

Access variable in RITM from Record producer flow

Dear community,Is it possible to bring the variables of my form to the RITM using a record producer ?I need to create CASE + Service RequestI decided to create case from record producer and use a flow to create SR but I can't see the variables like t...

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Stop Confusing Business Applications with Business Services: A Simple Guide for Everyone

One of the most common questions I hear in every CMDB or CSDM conversation is: “Should this go in Business Application, or should it be created as a Business Service and Service Offering?” This confusion happens everywhere — ITSM teams, application...

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download sys_attachment by public

Good Morning Guys!At the moment, i make a Widget and this is on a public site (no authication). In this Widget i want to make downloading files from sys_attachment.first of all, i used the url /sys_attchment?sys_id=<SYSID>, but if i am not logged in,...

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How to display new created change requests under ritm on service portal not in related list usingflo

after submitting the catalog item form, i want to display newly created change req under ritm on service portal not in related list of ritm. i am using flow designer and change template to create change. please help. screenshot attached for your refe...

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User criteria referencing HR criteria

hi all - for a while I have been creating HR criteria and then a related user criteria by clicking on the related link which gives me a user criteria with the script "new sn_hr_core.hr_Criteria().evaluateById("(HR criteria sys ID", user_id);Now these...

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Resolved! CSAprep question

You are editing a new incident record and would like the "Save" button to be located on the Form header. Which action would need to be taken forthat button to appear?A. Context Menu > Form Design > add the “Save” button.B. All > System Properties > U...

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How to stop triggering notification for specific time period?

hi All,I have got a task to stop triggering notification for specific 3 days. I have used notification's condition builder to build condition as Created Not On. It is working for only one Created Not On condition, But whenever I add or condition to C...

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Service Operation Workspace - Respond Create Automation

Hi Team, Does anyone worked on the service operation workspace - Respond - Create Automation feature in ServiceNow . Using this option i would like to send some information from ServiceNow to the third party tool via REST API using mid server. And al...

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Auto initiation of discussion when change request moves from new state

An auto discussion is initiated for change request when for normal change state moves from new to access and for standard from new to scheduled. Is this an OOB behavior? if yes, then how to disable this.

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UI Builder Essentials: Checklist Component Basic configuration

Checklist - Basic configuration Table of Contents Overview Step 1. Getting StartedStep 2. Adding PageStep 3. Adding the Checklist ComponentStep 4. Create Checklist DataStep 5. Bind Checklist Data to ComponentStep 6. Capture Users Interaction...

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Text field on clicking "No" for a articles.

When the user clicks “No”, a text field should appears dynamically. Make it mandatory before the feedback can be submitted.Do we have any out of the box functionality for this? If not, what are some ways that we can achieve this?

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Protect Application code

Hi,How can we protect the code once we upload the App on the app store? RegardsAshay

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Need help attaching full original inbound email (.EML) to Incident from Inbound Email Action

Hi All, I’m working on an Inbound Email Action where PRTG sends HTML-formatted alert emails to ServiceNow.The incident is being created correctly, and the incoming email body is saved in the description. I want the incident to contain an attachment l...

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