ServiceNow Community

How to Copy Previous Assessment Answers by Default in the Smart Assessment Engine?

I’m working with the new Smart Assessment Engine in ServiceNow and looking to copy assessment responses if the same assessment template is sent for the same "assessed" record. In the previous Assessment Engine, there was a simple checkbox that allowe...

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Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

It’s here! The air is crisp, and our keyboards are ready. Hacktoberfest is back, and this year is special. CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY! This marks the 9th year that the ServiceNow community has participated in DigitalOcea...

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Change color of the notification

Hello all!I want to change either the background color or the text color of the provider notification in order not to be black. I have created a custom theme and a Custom UX style in which I have added some commands to change some colors in backend...

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Did you create the SNPI Stories Backlog? Unable to find Imported Project from NowCreate

Hi Im in the step to create backlog. But as per the instruction, when I navigate to Project -> Projects --> All I dont find any project that is imported from NowCreate.

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Not Able to access rearning course

I was pursuing the "UI Builder Fundamentals (Yokohama)" course and had completed more than 50% of it. However, after two days, when I tried to access the course again, it showed "Access Denied."I’m not sure what went wrong and would appreciate your h...

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How to configure the UI ACTION "Close Incomplete" to FSM WORKSPACE

I have these 2 records, I assigned them to WORKSPACE using Workspace Form Button and Format for Configurable WorkspaceI typed the following code in both:g_form.submit('close_incomplete');The button appears in FSM WORKSPACE but does nothing, (it shou...

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Catalog item maximum 1 order per user

I have a catalog item that has as requirement maximum 1 order per person.What would be the best practice on how to do this?

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When to use Case and When to use Incident

Dear ServiceNow Community,I have a query, If I have CSM and ISTM module, is it best to record any issues coming from customer as 'Case' only or to be captured as 'Incidents' too? My understanding is anything with the service provider to be recorded ...

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CSM on top of ITSM

Hi , Broadly speaking if we are implementing a CSM on top of ITSMwhat are things which to be taken care of ? Thankss

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Issue with Appending MRVS variables to Record Description

Hi All,I have created a Record Producer that includes a Multi-Row Variable Set (MRVS). My objective is to automatically append the values from the MRVS to the record's description field upon submission of a request.I attempted to achieve this using a...

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Redirecting link from emails.

I'm experiencing a weird behavior with the mail links of new snow as well as browser shortcut (see printscreen). when clicking on a link, it takes me to the itil frontpage. if i click on the same link again without closing the browser, i get a second...

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Query regarding instance full scan

Hello Community,I have just performed a full instance scan, and it has generated 1,502 records in the findings. My question is: do we need to address all of these records manually, or is there a specific criteria for determining which ones need to be...

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How to create onChange Client Script against Multi-Row Variable Set?

I'm looking for a way to create an onChange catalog client script (employee center request) to watch over the row values. The Multi-Row variable set has a field called "Amount" that will be added on each input and outside of it there's a field called...

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Get all potential parent incidents for a new incident in incident table

How can I get a list of all incidents in the incident table that can act as a parent incident?Or alternatively, how can I validate if a given incident can act as a parent incident for a new incident in the incident table.

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Do scheduled reports migrate automatically to Data Visualization through Migration Center?

Hello Community,I’ve migrated around 5,000+ reports from the Reports module to Data Visualization using the Migration Center.However, after migration, I don’t see the scheduled reports reflected in the Data Visualization module.Here’s what I’d like t...

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