Doubt about flow designer

KotaDinesh
Kilo Explorer

yesterday

5 Leave Approval System

Scenario

Employees apply for leave through ServiceNow.

1.Create a custom application.

2.Add leave type and dates

3.Use Flow Designer for manager approval.

4.Prevent end date from being earlier than the start date

5.Send approval or rejection notifications.

when we impersonate to manager and change the state field to approved but it is not changing in user leave requests when i see flow showing waiting both trigger and ask for approval actions are not complete state but when i impersonate into manager and change the state to approved then both waiting sections are showing completed

3 and 5 are not working please explain

0 Helpfuls
  • 50 Views
1 REPLY 1

Bhavya11
Kilo Patron

4 hours ago

Hi @KotaDinesh ,

 

i have few questions

When manager approves, are they approving from approval record or just updating the form?
Do you see records in sysapproval_approver table?
What is the state of those approval records?-whether they are still in Requested or updated to Approved or Rejected.

If this information proves useful, kindly mark it as helpful or accepted solution.

Thanks,
BK
0 Helpfuls