ServiceNow Community

Resolved! Bulk data upload with import set from excel

Hi, I need to update bulk data which is present in spreadsheet. Here, I am updating existing incidents (major incidents), in which I also need to upload data related to affected locations, impacted services etc. I have created a transform map for a...

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how to hide section in from workspace view

hello I want hide policy setup section in policy form if anyone know pls suggest

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How to rename and change layout on ESC portal order status Widget

Need to change the name ( highlighted in blue) and need to make the layout in single line ( highlighted in yellow) on ESC portal

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Build Your First AI Agent in ServiceNow

If you find this content helpful please upvote, thank you In this post, we’ll create a simple AI Agent from scratch that can generate an Incident. This is a beginner-friendly walkthrough meant purely for learning purposes. Step 1: AI Agent plugins a...

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Integarion hub overallocated how can we fix it

SNOW VENDOR suggest like "The reason you are seeing over-allocation on ihub starter pack is due to many REST API calls made by "Send personal message" from Microsoft Teams graph spoke, which come under "integration hub starter" subscription entitleme...

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HI All

HI All, How to add service operation work space , landing page on change request

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REST vs SOAP

Hey everyone, I am new to ServiceNow and learning integrations.I get that REST uses JSON and SOAP uses XML, but not sure when SOAP is actually used in real projects since REST seems easier.Do people still use SOAP a lot? In what cases?Thanks!

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Project workspace - How to provide Docs access to project user with it_project_user role

Under project workspace, we have new feature as Docs, but for not that is accessible as creation and update is only for project manager. How we can provide access to project user with it_project_user role. Created acl on sn_doc_page_template table fo...

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AI Agents - Implementation Guides Now Available on Now Create!

We're delighted to announce five brand new assets designed to help you implement AI agents in your organization. These guides are written by ServiceNow experts with real-world experience in implementing our products. To help navigate the leading-ed...

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What are Discuss button and Associate button in HRSD lifecycle event case form

What does the Discuss button and Associate Interaction button do in the HRSD lifecycle event case form view. What is the use of these UI Actions? Please Explain

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What’s the Best Way to Assign Assignment Group in ServiceNow (Production Scenario) ?

Hi everyone,I was working on a requirement where I had to update Incident records in bulk where state is Open and assignment group is empty, and assign them to the "Service Desk" group using a background script.I wanted to understand what is the best...

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Knowledge Base Best Practice

Hey all, we're about a year into our ServiceNow journey and are working to get our Knowledge into a good place.The partner that worked with us to set up ITSM designed it so that there are two knowledge bases: IT and Public. Regardless of which one yo...

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Add custom fields to financial baseline page for demand.

Hi,I want to add custom fields on the financials baseline page. I have already added the custom fields on the Demand Baseline[dmn_demand_baseline] table along with the mapping on Baseline Configuration Field Maps [baseline_config_field_map] table. Th...

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Display RITM variable on Appoval form from service portal for end User

Hello community,here i have admin role, so that i can see the ritm variables from Approval form from serviceportalwhen the end user opend approval form, he cant see ritm number and variableshow to fix this?here my requirement is to display ritm numbe...

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Best practice for updating Asset fields during CI Transform Map import?

Hi everyone,I am importing server data into the cmdb_ci_server table using a Transform Map. The CIs are creating correctly, and the corresponding Assets are being generated automatically in alm_hardware.I need to map 4 specific fields from my import ...

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