ServiceNow Community

Building a Scrum Poker App with Build Agent: Lessons Learned and Technical Challenges

I have been working on agile projects for many years. A few years ago, I had an idea: it would be great if ServiceNow could support story estimation during Backlog Refinement or Sprint Planning meetings using Scrum Poker. I started working on it and ...

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Now Platform App Engine
Personal Developer Instance
Scoped App Development
Scripting and Coding
User Interface (UI)

NLU/keyword topics does not load in Virtual Agent Designer

NLU/keyword topics does not load in Virtual Agent Designer. Does anybody have any experience on that please?

Question

Could you explain where the enterprise architecture module can be implemented?

Dear Team,I would like to request an explanation of where the enterprise architecture module can be implemented within the organization. Specifically, it would be helpful to understand the business areas, systems, or processes where this module adds ...

Question
Enterprise

What role should be there to see service dashboard in Service Operations Workspace?

I considered providing access to the Service Operations workspace for the user persona, specifically the service owner. However, assigning only the role did not grant access to SOW. After assigning the ITIL role, the user gained access to SOW but sti...

Question

Plugin Usage - Unused Plugins Monitoring

Problem:ServiceNow OOB provides subscription usage module which allows users to see usage of their allocated roles, licenses. This is great for managing license and proactively take actions for license allocation. But, There is no OOB way which tel...

Article
Scripting and Coding

How to calculate Risk level on change table using Risk conditions

when we click on related link (calculate risk) on change record it will set risk level. time window is a new custom choice field having options(business, on call), i tried this but only one condition satisfying but not other from the below. can any o...

Question
Change Management

"Article Body" showing on Service Portal

Hello Everyone, I'm publishing a KB article for the portal use (internal) and once the KB is published on portal, it is showing "Article Body" as am actual word on the portal before showing the article content. Do we have any solution for this? Atta...

Question

Multiform widget

Hi Team, How to create Multiform widget and Can we created this from GitHub using Import from source control in studio Application ? Please help me out Thanks,Manju

Question

Resolved! Error: : An execution timed out with timeout of 600 SECONDS (Intune Integration) ?

Error executing script : org.mozilla.javascript.JavaScriptException: com.snc.process_flow.exception.ProcessAutomationException: An execution timed out with timeout of 600 SECONDS (sys_script_include.6a4e0342773310102dfb23446810611c.script; line 615)

Question

Add Comments to selected items in catering request

Hi all, When viewing the Catering request summary in the Employee Center, under additional details, I'm trying to add the Comments in the Selected Items popup. These comments are added to the Requested service items and not visible to the end user. ...

Question

How to add multiple columns

Hi All,Can we show multiple columns details in filter ?user name, department, department head, Business Unit, Manager details?like nested tree OR in parallel columns. Does it possible in OOB if not how can I achieve it??

Question

Resolved! How can Now Assist VA chat can be ended? No "End Conversation" or "End Chat" button".

Activated Now Assist in Virtual Agent and doing some tests. However No "End Conversation" or "End Chat" button" is visible on chatbot by default. Could not find any configuration to enable this. And how can Support information messages below be cust...

Question

Restrict triggering of email notification to when no contextual results found on the related HR case

Hi Team, Can you please guide on establishing this scenario. Currently we are triggering the notification to requester with related contextual search results using table configurations and we are using email script : cxs_emailsearchresults (OOB) in t...

Question

What is exactly table sys_flow_plan_context_binding ?

I was cleaning table data due to my Database Footprint got increased and I saw this table. I went to it's document to find if there is any cleanup jobs or to know more about what does this table do and saw this line The system removes these records 1...

Question
Flow Designer

Performance Analytics Reporting

Hi, I am working on ServiceNow Yokohama. I am trying to create Performance Analytics dashboard in the following formats, but none of them seem to be possible. Is it actually possible to create a performance analytics dashboard in any of the following...

Question