Hello ServiceNow Community,
I am developing a ServiceNow application called TierServe360 – Intelligent Tier-Based Customer Service for Gold and Silver Customers.
I have already created my custom AI topic, tierserve360_nova ai_v2, in Assistant Designer and linked the topic to my assistant. Now, I want to integrate this existing assistant into my TierServe360 Customer Dashboard, which is built using UI Builder.
My dashboard already contains a Support Chat button. My requirement is that when a customer clicks this button, the chat interface should open and use my configured assistant to handle customer queries related to Accounts, Cases, and Outages.
I am not looking to create another topic or link the topic to the assistant again. That configuration is already completed. I need help connecting the existing assistant to the Support Chat button in UI Builder.
Could you please help me with the following?
1. Which UI Builder component should I use to display or launch my existing Assistant Designer assistant?
2. How can I configure the Support Chat button's click event to open the chat interface associated with my assistant?
3. How can I configure the assistant's display experience so that it works on my custom UI Builder Customer Dashboard?
4. Is there a supported way to launch the assistant directly from a UI Builder button, or do I need to configure a specific chat component or experience?
5. Are any additional plugins, permissions, or activation settings required?
6. Could you provide the exact configuration steps or a working example for this integration?
My current setup:
- Application: TierServe360
- Interface: TierServe360 Customer Dashboard
- Development tool: UI Builder
- Existing component: Support Chat button
- Assistant: Already configured in Assistant Designer
- Custom AI topic: tierserve360_nova ai_v2
- Required functionality: Open the configured assistant when the customer clicks Support Chat.
I would appreciate a step-by-step solution and links to the relevant official ServiceNow documentation.
Thank you for your help!
