@Wdeepika 

What I found: ARC and the HRSD Package

1. Plugin Required

   • To enable ARC you need the plugin com.sn_anonymous_report_center.

   • It allows employees to submit complaints anonymously, follow up, communicate confidentially, etc.

2. Minimum Package / Licensing

   • ARC is included in or requires at least the HRSD Professional (HRSD Pro) package.

   • It’s also mentioned in the context of Legal Service Delivery as a bundle where ARC is called out explicitly.

3. Dependencies / Considerations

   • You’ll need certain roles for agents and readers for ARC, e.g. sn_hr_arc.agent, sn_hr_arc.reader. Without proper roles and ACL/security policy configuration, agents may not be able to access ARC-cases.

   • ARC leverages configuration settings, like secret key length, reCAPTCHA (if enabled), etc.

   • The Employee Center is involved, as ARC is accessed via it. So typically you also need Employee Center functionality enabled.
     

     Useful Links

     • Official docs: Setting up the Anonymous Report Center (ARC) in the ServiceNow documentation.

     • Community article: Anonymous Report Center (ARC) which states “HRSD Pro is the minimal HRSD package for ARC."