Hi,

thanks for sharing your article — I’m currently working on the same topic, so this was genuinely interesting to read. I do have two pieces of feedback:

 

1. Visualization of the discovery approaches
The graphic comparing the different discovery methods is difficult to interpret in its current form. The internal ServiceNow discovery process visually dominates roughly two-thirds of the space, which unintentionally shifts the focus away from the actual comparison of the approaches. A more balanced layout, with clearer emphasis on the discovery variants themselves, would make the message clearer and easier to grasp.

 

2. Missing KPIs and measurable outcomes
In the section describing your final approach, I was expecting some concrete metrics. For example:

• How significant was the overall improvement?
• How many certificates still fail after the changes?
• What turned out to be the primary driver of the issues you encountered?

Adding these numbers would provide valuable context for readers who are trying to evaluate or replicate the approach.

 

Cheers,
Dennis