Comment
Mark Radonic
ServiceNow Employee

Hello BhupeshG,

Yes it should work. You can add other catalogs to which the item belongs to. These catalogs should be accessible through the Service portal.

Please, have a look to this post:

https://community.servicenow.com/community?id=community_article&sys_id=6102c789db4a10506621d9d96896191a

There is a video that shows a request of a cloud catalog item from the service portal. The resource pools are working (ex: the template of the VM is dependent on the application field)