Hi @Saloni Tripathi , @Pallavi_G @SirishaC 

Thank you for your informative article. It's really helpful!!

 

I have a question about recommendation:

 

We are using OOB rules and recommendations in ServiceNow, but we want to show recommended actions based on the domain.

We created an incident in the internal domain, and since I am in the internal domain, I should only see internal knowledge articles and other internal information. currently when I create incident it displays knowledge articles from both internal and external domain.

Can you help me find where to add a filter condition, so I get the correct results based on the domain?

 

Please help!!