Add Attachments to the Email Client Template automatically

Pradyumna Das · ‎07-27-2022

To add all the attachments in the Email Client Template please follow the below procedure:

Create a Business Rule on the sys_email table with conditions before insert.

Script :

var att = new GlideRecord('sys_attachment');
att.addQuery('table_sys_id', current.instance);
att.query();
if (att.next()) {
GlideSysAttachment.copy('<Record Table Name>', current.instance, 'sys_email', current.sys_id);
}

/*Record Table Name- Source Table name. eg:- Suppose Email template is on the Incident table then we have to mention incident as the source table*/

Please the attached screenshot to know the output.

Please mark this article helpful if it helps you.

Shruthisree H K · ‎08-29-2022

Thanks for the info.

Pradyumna Das · ‎11-03-2022

@Rahul Raja Sami Have you written onBefore Insert BR !

Cinda Craig · ‎05-02-2023

Hi Pradyumma,

I'm using your suggest on a scoped application but I'm finding the email client is attaching each attachment from the parent record twice. Any suggestion as to why?

Pradyumna Das · ‎05-03-2023

@Cinda Craig Could you please show me your code and also please check whether you have any other script running which will be copying any attachment or not?

James Piveta · ‎05-28-2025

Hi!

If you'd rather it work for any table, replace '<Record Table Name>' with current.target_table, instead of putting the table directly, like this:

GlideSysAttachment.copy(current.target_table, current.instance, 'sys_email', current.sys_id);

I suggest testing whether it works as expected in the workspace.